Integrated Community Care Manager in Cheltenham

There is no one-size-fits-all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Sue Ryder Leckhampton Court Hospice in Cheltenham is Gloucestershire’s only inpatient unit for specialist palliative care. We support people aged 18 and over who are living with life-limiting conditions such as cancer, heart failure and lung disease by combining specialist medical care for managing pain and other symptoms with emotional, practical and spiritual support.

We provide care on our inpatient unit, virtually and in person through our community hub and in people’s homes through our Hospice at Home service.

To provide clinical and operational leadership and management of community-based clinical and wellbeing services, ensuring the safe, effective and compassionate delivery of care to people and their families in the community and in-reach to the Inpatient Unit as appropriate. The post holder is responsible for delivery of community services within clinical governance frameworks set by the Head of Clinical Services, working collaboratively with inpatient services to ensure continuity of care across pathways.

Working together with the Head of Clinical Services, the role holder will be responsible for ongoing review of service performance and managing progress against agreed outcomes; building strong relationships within the local clinical teams and across the wider healthcare system to maximise the impact of the services.

• Clinical and operational leadership and management: Day to day management of integrated community team (which may include CNS, Hospice at Home, wellbeing and community support and therapy teams)
• Clinical Quality and Governance: Ensure services are delivered in line with agreed care standards, policies and procedures; Implement audit activity and quality improvement actions agreed by HoCS
• Integrated care development: Work collaboratively with Ward Manager and inpatient teams to ensure integrated care; Represent community services in local operational forums as required; Work with Primary Care Networks (PCNs) and other external stakeholders to deliver integrated service models, fostering positive collaboration

Qualifications and Experience:

• Supervision qualification or relevant experience
• Evidence of leadership and management development
• Evidence of continued professional development
• Significant experience leading community or out-of-hospital clinical services
• Evidence of operational leadership and people management skills (including volunteers)
• Understanding of palliative and end-of-life care in community settings (including knowledge and experience of Advanced Care Planning)
• Excellent communication and relationship-building skills
• Proven knowledge of developing and implementing effective services, working alongside partner organisations, particularly across community teams.
• Experience of working with diverse communities and building engagement to reduce health inequalities

Company pension scheme • 27 days holiday - rising to 33 with length of service plus bank holidays • Enhanced maternity and paternity pay • Enhanced sick pay • Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non-Binary Individuals • Staff discount of 10% on new goods online at shop. Structured induction programme and learning and development opportunities.

Our commitment to equity, diversity and inclusion: At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.