At a Glance
- Tasks: Assist customers, manage stock, and promote Sue Ryder's mission in a vibrant retail environment.
- Company: Join Sue Ryder, a leading charity retailer making a real difference in people's lives.
- Benefits: Enjoy competitive pay, generous holiday, staff discounts, and a supportive work culture.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Be part of a team that provides essential support to those in need while gaining valuable experience.
- Qualifications: Customer service experience and basic IT skills are essential; retail experience is a plus.
The predicted salary is between 12 - 13 £ per hour.
Location: 779-783 Bristol Rd S, Birmingham B31 2NQ (Sue Ryder Northfield – great links to public transport).
Hours: 15 hours per week over 7 days.
Employment type: Permanent.
Pay: £12.21 per hour + rewards & benefits. As of 1st April 2026 the rate increases to at least £12.71 per hour.
Be there when it matters. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold generates funding for 2.7 million hours of expert medical, practical, bereavement and emotional support each year. We help people at the end of life or living with grief access the support they need and inspire communities to provide more care through innovation, collaboration and sustainable practices.
Responsibilities
- Help maximise donated income through proactive stock generation, optimum pricing, processing stock to agreed levels and stock planning.
- Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
- Manage effective stock processes to keep the shop well‑merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
- Assist customers with purchases, sorting and sizing stock, and help move stock, which may involve lifting heavy goods or furniture.
Minimum Essential Criteria
- Customer Service Experience
- Cash Handling/Till work
- Basic IT skills (emails, instant messaging, video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail, leisure or hospitality background
- KPI and target experience
- Team Player
- Merchandising or stock rotation experience
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan to claim back routine healthcare costs
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning & development opportunities
- Access to Employee support programme and lots more (see careers website for full list)
Equity, Diversity and Inclusion Commitment
We recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion within our workforce and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds and those living with disabilities. As a Disability Confident employer, we offer an interview to all disabled applicants who best meet the minimum essential criteria. We provide inclusive recruitment practices, including offering remote interviews where needed and other accessibility support. If you require support for the application or interview process, please email recruitment@sueryder.org. Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, global cultures, people with disabilities, and women and non‑binary individuals, plus an Inclusion Passport to record and carry workplace adjustments.
Application Details
Closing date: 26 March 2026
Interview date: 1 April 2026
Apply at https://www.sueryder.org/jobs/why-work-for-sue-ryder
For more information on our Equity, Diversity and Inclusion work, visit www.sueryder.org/jobs/equity-diversity-inclusion
Shop Assistant in Birmingham employer: \"Sue Ryder\"
Sue Ryder St Johns Hospice in Moggerhanger, Bedfordshire, is an exceptional employer dedicated to providing expert palliative and end-of-life care. With a strong focus on employee well-being, we offer enhanced pay for unsociable hours, generous holiday allowances, and a supportive work culture that fosters professional growth and inclusivity. Join our compassionate team where your leadership skills will make a meaningful impact on the lives of patients and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Assistant in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sue Ryder. Understand their mission and values, especially how they support people at the end of life. This will help you connect with the role and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Shop Assistant, you'll be interacting with customers all the time. Think of examples from your past experiences where you've provided excellent service or handled difficult situations. This will make you stand out during the interview.
✨Tip Number 3
Show off your teamwork spirit! Even if you're applying for a role that involves lone working, being a team player is key. Share stories about how you've collaborated with others in previous jobs or projects to achieve a common goal.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application goes straight to the right place. Plus, you’ll find more info about the role and benefits there. Don’t miss out on this opportunity to join a fantastic team!
We think you need these skills to ace Shop Assistant in Birmingham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you care about the work we do at Sue Ryder and how you can contribute to our mission.
Tailor Your Experience:Make sure to highlight any relevant customer service or retail experience you have. We love seeing how your skills match up with what we're looking for, so don’t hold back on sharing those stories!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at \"Sue Ryder\"
✨Know the Brand
Before your interview, take some time to research Sue Ryder and its mission. Understand their commitment to providing care and support, as well as their role in the community. This will help you demonstrate your passion for the brand and how you can contribute to their goals.
✨Showcase Your Customer Service Skills
As a Shop Assistant, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle cash and manage till work, as these are essential skills for the role.
✨Be Ready for Stock Management Questions
Expect questions about stock processes and merchandising. Think of times when you've successfully managed inventory or improved store presentation. Being able to discuss your organisational skills and any relevant experience in retail will set you apart.
✨Demonstrate Team Spirit
Sue Ryder values teamwork, so be prepared to talk about your experiences working in a team environment. Share how you’ve collaborated with others to achieve targets or improve store operations. Showing that you’re a team player will resonate well with the interviewers.
