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- Tasks: Assist in managing the shop, driving sales, and leading a team of volunteers.
- Company: Join Sue Ryder, a leading charity retailer making a real difference in people's lives.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Why this job: Be part of a vibrant team that inspires community care and supports those in need.
- Qualifications: Retail experience, leadership skills, and a positive attitude are essential.
- Other info: Flexible hours with weekends off and festive holidays guaranteed.
30/32 London Road, Forest Hill, London, SE23 3HF
22.5 hours per week including weekends
£11.69 per hour plus competitive reward and benefit scheme (+ London Weighting)
Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.
Our shop is bright and airy with a great selection of designer and high street fashion clothing, as well as one-off pieces of bric-a-brac - all at fabulous prices. We also stock an excellent range of new goods.
About you
Are you a proactive Assistant Shop Manager? Do you thrive in a fast-paced environment? If so, come and be part of the team at our Forest Hill shop and contribute to the work we do across Sue Ryder!
You will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.
The key responsibilities include:
- As Assistant Shop Manager you will be using your skills and retail experience to help drive business, push sales and achieve targets.
- Help to lead a team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
- Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
- Help to manage an effective stock process through the Epos operation.
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Refer a Friend scheme - £250 payment
- Access to Employee support programme
- Staff discount with thousands of retailers
- Enhanced maternity, paternity and adoption pay
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals - and lots more.
Please visit our careers website for the full list.
Closing date: 30/07
Interview date: 06/08 via Microsoft Teams
We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting us.
Please follow the link below for more information on our commitment to diversity and inclusion.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
Assistant Shop Manager employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager
✨Tip Number 1
Familiarise yourself with Sue Ryder's mission and values. Understanding the charity's goals will help you demonstrate your alignment with their vision during interviews, showing that you're not just looking for a job, but genuinely want to contribute to their cause.
✨Tip Number 2
Highlight your retail experience by preparing specific examples of how you've driven sales or improved customer service in previous roles. This will help you stand out as a proactive candidate who can make an immediate impact.
✨Tip Number 3
Engage with the local community before your interview. Attend events or visit the shop to understand the customer base and stock dynamics. This knowledge will allow you to discuss how you can effectively connect with the community and drive donations.
✨Tip Number 4
Prepare to discuss your leadership style and how you would motivate and manage a team of volunteers. Think about past experiences where you've successfully led a team, as this is crucial for the Assistant Shop Manager role.
We think you need these skills to ace Assistant Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and leadership skills. Emphasise any previous roles where you successfully managed a team or drove sales, as these are key for the Assistant Shop Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and community engagement. Mention specific examples of how you've contributed to sales growth or improved customer service in past roles, aligning with Sue Ryder's mission.
Showcase Your People Skills: Since the role involves leading a team of volunteers, highlight your ability to engage and motivate others. Share anecdotes that demonstrate your positive attitude and proactive approach to teamwork.
Research Sue Ryder: Familiarise yourself with Sue Ryder's values and initiatives. Mention in your application how you can contribute to their goals, particularly in driving sales and supporting community efforts, which will show your genuine interest in the organisation.
How to prepare for a job interview at Sue Ryder
✨Show Your Passion for Charity Retail
Make sure to express your enthusiasm for working in a charity retail environment. Talk about why you believe in the mission of Sue Ryder and how you can contribute to their goals, especially in supporting those in need.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate volunteers and staff, as well as how you handle challenges within a team setting.
✨Understand the Importance of Community Engagement
Be ready to discuss how you would work with the local community to generate donations and drive sales. Share any previous experiences where you've successfully engaged with the community or increased stock donations.
✨Highlight Your Commercial Awareness
Show that you understand the retail landscape and can deliver on sales targets. Discuss your experience with merchandising and stock management, and how these skills can help improve the shop's performance.
