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- Tasks: Lead a team to deliver amazing customer service and drive sales.
- Company: Join Sue Ryder, a leading charity retailer in the UK.
- Benefits: Enjoy 27 days holiday, pension scheme, and competitive pay.
- Why this job: Make a difference while gaining valuable retail experience.
- Qualifications: Customer service and supervisory experience required.
- Other info: Diverse and inclusive workplace with growth opportunities.
The predicted salary is between 26000 - 30000 £ per year.
Assistant Shop Manager
30 / 32 London Road, Forest Hill, London, SE23 3HF
22.5 hours per week including weekends
£11.69 per hour plus competitive reward and benefit scheme (+ London Weighting)
Be there when it matters.
Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people\’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don\’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.
Our shop is bright and airy with a great selection of designer and high street fashion clothing, as well as one-off pieces of bric-a-brac – all at fabulous prices. We also stock an excellent range of new goods.
About you
Are you a proactive Assistant Shop Manager? Do you thrive in a fast-paced environment? If so, come and be part of the team at our Forest Hill shop and contribute to the work we do across Sue Ryder!
You will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.
The key responsibilities include :
- As Assistant Shop Manager you will be using your skills and retail experience to help drive business, push sales and achieve targets.
- Help to lead a team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Help to recruit, train & retain a volunteer team, who\’ll look to you and the shop manager for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
- Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
- Help to manage an effective stock process through the Epos operation.
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Refer a Friend scheme – £250 payment
- Access to Employee support programme
- Staff discount with thousands of retailers
- Enhanced maternity, paternity and adoption pay
- Employee Networks – LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.
Closing date : 30 / 07
Interview date : 06 / 08 via Microsoft Teams
We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting
Please follow the link below for more information on our commitment to diversity and inclusion –
#J-18808-Ljbffr
Assistant Shop Manager employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager
✨Tip Number 1
Get to know the company! Research Sue Ryder and understand their mission. When you walk into that interview, show us you’re passionate about our cause and how you can contribute to our community.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. We want to hear those stories that showcase your ability to lead a team and deliver great service.
✨Tip Number 3
Be ready to discuss KPIs and targets. We love numbers, so come prepared with examples of how you’ve met or exceeded targets in previous roles. Show us how you can drive sales and help our shop thrive!
✨Tip Number 4
Don’t forget to highlight your teamwork skills! We’re looking for someone who can recruit, train, and inspire volunteers. Share how you’ve built strong teams in the past and how you can bring that energy to our Pembroke Dock shop.
We think you need these skills to ace Assistant Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail experience and customer service skills. We want to see how your background aligns with the Assistant Shop Manager role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at Sue Ryder and how you can contribute to our mission. Keep it friendly and professional!
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to mention any previous supervisory experience. We love seeing examples of how you've motivated others and driven results in your past roles.
Apply Through Our Website: We encourage you to apply directly through our careers website. It’s the best way for us to receive your application and ensures you have all the latest info about the role and benefits!
How to prepare for a job interview at Sue Ryder
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Shop Manager inside out. Familiarise yourself with Sue Ryder's mission and values, as well as their approach to customer service and community engagement. This will help you demonstrate your passion for the brand and how you can contribute to their goals.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous supervisory experience. Think of specific examples where you've successfully trained or motivated a team. Highlight your ability to create a positive environment and how you’ve handled challenges in the past.
✨Demonstrate Your Customer Service Expertise
Customer service is key in this role, so come armed with stories that showcase your experience. Talk about times when you went above and beyond for a customer or resolved a difficult situation. This will show that you understand the importance of great service and can lead your team to deliver it.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the shop's community initiatives or how they measure success in terms of sales and customer satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
