At a Glance
- Tasks: Lead a team, drive sales, and deliver excellent customer service in a charity shop.
- Company: Join Sue Ryder, a charity dedicated to supporting those in need.
- Benefits: Enjoy 27 days holiday, staff discounts, and a competitive salary.
- Other info: Inclusive workplace with great career growth and support for diverse backgrounds.
- Why this job: Make a difference in your community while developing your retail skills.
- Qualifications: Customer service and supervisory experience are essential.
The predicted salary is between 12.83 - 12.83 £ per hour.
Location: Sue Ryder Charity shop, 8 Singleton Shopping Centre, Ashford TN23 5GR
Hours: 22.5 hours per week over 7 days
Pay: £12.83 per hour + rewards & benefits
Responsibilities
- Drive business, push sales and achieve targets using your retail experience and skills.
- Lead a team to deliver great customer service to donors and customers.
- Work with the local community to generate donated stock to drive sales.
- Recruit, train & retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising, housekeeping and health & safety.
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
- Use the Epos system to manage stock and sales processes.
Minimum Essential Criteria
- Customer Service Experience
- Previous supervisory Experience
- Experience with KPIs and targets
- Cash Handling/Till work
- Basic IT skills (emails, instant messaging, video calls)
- Organisational Skills
- Experience working alone
Desirable Criteria
- High street retail, leisure or hospitality background
- Experience in charity retail
- Health & Safety knowledge
- Team player
- Key holder / opening & closing responsibilities
- Merchandising / Stock rotation experience
Competitive Benefits Package
- 27 days holiday rising to 33 days with length of service (pro‑rata for part‑time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan (reimbursement for routine healthcare costs)
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities
- Access to Employee Support Programme
Equality, Diversity and Inclusion
Sue Ryder welcomes applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds and people with disabilities. We are a Disability Confident Committed employer and support the ‘Offer an Interview’ scheme. We also offer inclusive recruitment practices such as sharing interview themes in advance, remote interviews and other accessibility support. We encourage you to apply if you meet the minimum essential criteria and are committed to supporting those approaching the end of life or living with grief.
Assistant Shop Manager in Ashford employer: Sue Ryder
Sue Ryder Charity Shop in Ashford is an exceptional employer, offering a supportive work culture that values community engagement and personal growth. With competitive benefits including generous holiday allowances, a company pension scheme, and opportunities for professional development, employees are empowered to thrive while making a meaningful impact in the lives of those they serve. Join us in creating a positive difference while enjoying a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Ashford
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Sue Ryder, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Assistant Shop Manager in Ashford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Sue Ryder that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Sue Ryder will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Sue Ryder and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Sue Ryder
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Sue Ryder, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Sue Ryder!
