Shop Manager
Company: Sue Ryder Care Salary: from £25,791.23 a year Hours: Full-time Location: Wrexham Working pattern: On-site Job type: Permanent Posting date: 17 Sept 2026 Closing date: 1 Oct 2026
37.5 hours per week inc weekends on rota
Become a part of our story.
Every sale in our 400+ shops helps fund specialist palliative and end-of-life care. For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Manager to help us continue that work.
You’ll lead your team, inspire your community and drive income for our vital services, while championing creative ways to reduce, reuse and recycle.
We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.
Bring your leadership skills to a role with real purpose.
Responsibilities
- Driving sales, income and performance against targets.
- Leading and motivating your team to deliver excellent customer and donor service.
- Building strong community relationships to generate quality donated stock.
- Recruiting, training and retaining a committed volunteer team.
- Maintaining high standards of merchandising, housekeeping and health & safety.
- Managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
- Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.
Benefits
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
Closing date: 1 Oct 2026
Our commitment to equity, diversity and inclusion
At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.
As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview. We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Read more in Wrexham employer: Sue Ryder Care
Sue Ryder is an exceptional employer, recognised as the Employer of the Year for the People in Retail Awards 2023. With a strong commitment to employee well-being, we offer flexible working hours, generous holiday allowances, and a supportive work culture that values diversity and inclusion. Join our vibrant team in Swaffham, where your retail skills will contribute to meaningful causes while enjoying opportunities for personal growth and development.
