Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to drive sales and deliver excellent customer service in a charity shop.
- Company: Join Sue Ryder, a leading charity retailer making a real difference in communities.
- Benefits: Enjoy competitive pay, generous holiday, and a supportive work environment.
- Why this job: Make an impact while managing a vibrant shop and inspiring your community.
- Qualifications: Experience in retail management and strong people skills are essential.
- Other info: Flexible hours with weekends off and opportunities for career growth.
The predicted salary is between 11 - 16 £ per hour.
Overview
Sue Ryder Charity shop, 76/80 Heath Rd, Strawberry Hill, Twickenham TW1 4BW
37.5 Hours per week over 7 days
£13.25 per hour + rewards & benefits
Be there when it matters. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.
We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
If you love searching for that one-off item or finding a great brand at a great price then Sue Ryder Twickenham is the store for you. Located in the heart of Twickenham, this large shop offers a variety of goods ranging from furniture and ladies and men's clothing to accessories to books and a great selection of new goods.
About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Twickenham shop and contribute to the work we do across Sue Ryder!
To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with the ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.
Responsibilities
- As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
- Lead your team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train & retain a volunteer team, who’ll look to you for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
- Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
- Manage effective stock processes through the Epos operation.
Minimum Essential Criteria
- Customer Service Experience
- People management experience (reviews/1:1/volunteer recruitment/team meetings)
- KPI and target experience
- Strong IT skills (Admin/emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail or charity retail managerial experience
- Health and Safety Knowledge
- Minimal Microsoft Office packages or equivalent
- High street retail/leisure/hospitality background
- Merchandising/Stock rotation
Benefits
27 days holiday rising to 33 with length of service plus
Shop Manager in Twickenham employer: Sue Ryder Care
Contact Detail:
Sue Ryder Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Twickenham
✨Tip Number 1
Get to know the company! Research Sue Ryder and understand their mission. When you walk into that interview, show us you’re passionate about the cause and how your skills can help drive sales and support the community.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. We love seeing candidates who are genuinely interested!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you’ve led a team or improved customer service. We want to hear how you’ve tackled challenges and what you learned from those experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows us you’re keen and professional. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Shop Manager role!
We think you need these skills to ace Shop Manager in Twickenham
Some tips for your application 🫡
Show Your Passion for Charity: When writing your application, let your love for charity work shine through! We want to see how your values align with Sue Ryder's mission. Share any relevant experiences that highlight your commitment to making a difference.
Highlight Your Leadership Skills: As a Shop Manager, you'll be leading a team of volunteers. Make sure to showcase your people management experience in your application. We’re looking for examples of how you've successfully led teams and fostered a positive environment.
Be Specific About Your Retail Experience: We want to know about your retail background! Include specific details about your previous roles, especially those that involved meeting sales targets or managing stock processes. This will help us see how you can drive our shop's success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sue Ryder Care
✨Know Your Stuff
Before the interview, make sure you understand Sue Ryder's mission and values. Familiarise yourself with their charity work and how your role as a Shop Manager can contribute to their goals. This shows genuine interest and helps you connect your experience to their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated volunteers or managed a diverse team. Highlight your ability to engage with people and create a positive environment, as this is crucial for the role.
✨Demonstrate Commercial Awareness
Be ready to discuss how you would drive sales and manage stock effectively. Bring ideas on how to engage the local community for donations and how to maintain high standards in merchandising. This will show that you have the commercial mindset needed for the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the shop’s current challenges or future initiatives. This not only demonstrates your enthusiasm but also gives you insight into what the role entails and how you can make an impact.
