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For Companies At a Glance
- Tasks: Lead a vibrant charity shop, manage a team, and drive sales for a great cause.
- Company: Join Sue Ryder, a top charity retailer making a real difference in communities.
- Benefits: Enjoy competitive pay, generous holiday, and a supportive work environment.
- Why this job: Make an impact while working with unique items and inspiring your community.
- Qualifications: Retail management experience and strong people skills are essential.
- Other info: Flexible hours, weekends off, and opportunities for personal growth.
The predicted salary is between 11 - 15 £ per hour.
Shop Manager – Kings Hill
Sue Ryder Charity shop, 3A Liberty Square, Kings Hill, West Malling ME19 4AU
37.5 Hours per week over 7 days
£12.87 per hour + rewards & benefits
Be there when it matters.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
We are a small boutique-style store where we are inundated with high quality donations. You will always find something stunning, unusual and unique here. Set amongst a small precinct of shops, we are a small boutique-style store where we are inundated with high quality designer brand stock.
About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our shop and contribute to the work we do across Sue Ryder!
To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with the ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
- Using your skills and retail experience to drive business, push sales and achieve targets.
- Leading your team to deliver great customer service to our donors and customers.
- Working with the local community to generate sufficient donated stock to drive sales.
- Recruiting, training & retaining a volunteer team, who'll look to you for leadership and guidance.
- Setting high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
- Managing effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Acting as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
- Managing effective stock processes through the Epos operation.
Minimum Essential Criteria
- Customer Service Experience
- People management experience (reviews/1:1/volunteer recruitment/team meetings)
- KPI and target experience
- Strong IT skills (Admin/emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail or charity retail managerial experience
- Health and Safety Knowledge
- Minimal Microsoft Office packages or equivalent
- High street retail/leisure/hospitality background
- Merchandising/Stock rotation
Benefits
Competitive Benefits Package
27 days holiday rising to 33 with length of service plus
Shop Manager in Tonbridge employer: Sue Ryder Care
Contact Detail:
Sue Ryder Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Tonbridge
✨Tip Number 1
Get to know the company! Research Sue Ryder and its mission. When you walk into that interview, show us you understand our values and how you can contribute to our community-focused goals.
✨Tip Number 2
Practice your people skills! As a Shop Manager, you'll be leading a team of volunteers and engaging with customers. Think of examples from your past experiences where you've successfully managed a team or provided excellent customer service.
✨Tip Number 3
Be ready to talk numbers! We want to hear about your experience with KPIs and sales targets. Prepare some stories that highlight how you've driven sales in previous roles and how you plan to do the same at Sue Ryder.
✨Tip Number 4
Don’t forget to showcase your organisational skills! Share how you’ve managed stock processes or improved efficiency in your previous jobs. This will show us you're the right fit for keeping our shop running smoothly.
We think you need these skills to ace Shop Manager in Tonbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shop Manager role. Highlight your retail experience, especially in managing teams and driving sales. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for charity work and how you can contribute to our mission at Sue Ryder. Let us know why you’re the perfect fit for our boutique-style store.
Showcase Your Leadership Skills: We’re keen on seeing your people management experience. Include examples of how you’ve led teams, trained volunteers, and created a positive work environment. We love a proactive attitude!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sue Ryder Care
✨Know Your Stuff
Before the interview, make sure you understand Sue Ryder's mission and values. Familiarise yourself with their charity work and how your role as a Shop Manager can contribute to their goals. This shows genuine interest and helps you connect your experience to their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated volunteers or staff, resolved conflicts, or improved team performance. Highlighting these experiences will demonstrate your capability to manage a diverse team effectively.
✨Engage with the Community
Since community engagement is key for this role, come ready with ideas on how to generate donations and drive sales. Discuss any previous initiatives you've implemented that brought in stock or increased customer interaction. This will show your proactive approach and understanding of the local market.
✨Be Ready for Practical Questions
Expect questions about managing stock processes and ensuring high standards of merchandising. Prepare to discuss your experience with KPIs and how you've used data to drive sales. Being able to articulate your strategies will set you apart as a candidate who can deliver results.
