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- Tasks: Lead a team to drive sales and deliver excellent customer service.
- Company: Join Sue Ryder, a charity shop making a real difference in the community.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Be a brand ambassador and inspire communities while gaining valuable management experience.
- Qualifications: Customer service and people management experience are essential.
The predicted salary is between 28000 - 30000 ÂŁ per year.
Location: Sue Ryder Charity shop, 2, Ross House, Stow-on-the-Wold, Cheltenham GL54 1AF
Hours: 37.5 Hours per week over 7 days
Pay: ÂŁ13.50 per hour + rewards & benefits
About the role
As a member of the retail team at Sue Ryder Charity shop, you will help inspire communities and contribute to increasing income that supports our care and support services.
Key responsibilities
- Drive business, push sales and achieve targets.
- Lead the team to deliver excellent customer service to donors and customers.
- Work with the local community to generate donated stock.
- Recruit, train, and retain a volunteer team.
- Set high standards of merchandising, housekeeping and health and safety.
- Manage effective stock processes and maintain a wellâmerchandised shop with fresh seasonal stock.
- Act as a brand ambassador for Sue Ryder and support inâstore campaigns and national fundraising initiatives.
- Operate the Epos system efficiently.
Minimum essential criteria
- Customer service experience.
- People management experience (reviews, 1:1s, volunteer recruitment, team meetings).
- Experience with KPI and target setting.
- Strong IT skills (admin, emails, instant messaging, video calls).
- Organisational skills.
- Experience of lone working.
Desirable criteria
- Highâstreet retail or charity retail managerial experience.
- Health and Safety knowledge.
- Basic Microsoft Office or equivalent skills.
- Background in highâstreet retail, leisure or hospitality.
- Experience in merchandising and stock rotation.
Benefits package
- 27 days holiday (rising to 33 with length of service) plus bank holidays â proârata if partâtime.
- Company pension scheme.
- Staff discount with thousands of retailers.
- ReferâaâFriend scheme â ÂŁ250 payment.
- 10% discount on new goods online at shop.sueryder.org.
- Structured induction programme and learning and development opportunities.
- Employee support programme.
Equality, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are a Disability Confident employer and offer an interview to all eligible disabled applicants.
We use inclusive recruitment practices including the provision of interview themes or questions in advance and the offering of remote interviews where required. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Shop Manager in Stow on the Wold employer: Sue Ryder Care
Contact Detail:
Sue Ryder Care Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Shop Manager in Stow on the Wold
â¨Tip Number 1
Get to know the Sue Ryder brand inside out! Familiarise yourself with their mission and values, so you can show genuine passion during your interview. This will help you stand out as a candidate who truly cares about the role.
â¨Tip Number 2
Practice your people management skills! Think of examples where you've successfully led a team or resolved conflicts. Being able to share these experiences will demonstrate your capability to manage volunteers and staff effectively.
â¨Tip Number 3
Show off your customer service experience! Prepare stories that highlight how you've gone above and beyond for customers. This is key for a Shop Manager role, as you'll need to inspire your team to deliver excellent service.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Sue Ryder team.
We think you need these skills to ace Shop Manager in Stow on the Wold
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Shop Manager role. Highlight your customer service and people management experience, as these are key for us at Sue Ryder.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why youâre passionate about working with us and how you can contribute to our mission. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements, especially those related to sales targets and team leadership. We love to see how you've made a difference in previous positions!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the easiest way for us to receive your application and ensures you donât miss out on any important updates from our team.
How to prepare for a job interview at Sue Ryder Care
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shop Manager role at Sue Ryder. Familiarise yourself with their mission, values, and the specific responsibilities listed in the job description. This will help you tailor your answers and show that you're genuinely interested in contributing to their cause.
â¨Showcase Your People Skills
As a Shop Manager, you'll be leading a team and interacting with customers and donors. Prepare examples of how you've successfully managed teams or provided excellent customer service in the past. Highlight your experience with volunteer recruitment and training, as this is key for the role.
â¨Demonstrate Your Sales Savvy
Be ready to discuss how you've driven sales and achieved targets in previous roles. Think of specific strategies you've implemented that led to increased income or improved customer engagement. This will show that you can contribute to Sue Ryder's goals effectively.
â¨Prepare for Practical Scenarios
Expect to be asked about how you'd handle real-life situations in the shop, such as managing stock processes or ensuring health and safety standards. Practise answering these types of questions, as they will demonstrate your organisational skills and ability to maintain high standards in a retail environment.