At a Glance
- Tasks: Support your team, drive sales, and inspire your community in a meaningful retail role.
- Company: Join Sue Ryder Care, a charity making a real difference for over 70 years.
- Benefits: Enjoy competitive pay, generous holiday, staff discounts, and a supportive work environment.
- Other info: Flexible hours with weekends off and opportunities for personal growth.
- Why this job: Make an impact while gaining valuable experience in a friendly shop atmosphere.
- Qualifications: Customer service skills and a passion for helping others are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
- Shop Assistant
- Company: Sue Ryder Care
- Working pattern: On-site
- Job type: Permanent
- Posting date: 12 Nov 2026
- £12.71 per hour
Become a part of our story.
Every sale in our 400+ shops helps fund specialist palliative and end-of-life care.
For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Assistant to help us continue that work.
You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.
We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.
Bring your customer service skills to a role with real purpose.
- You’ll be responsible for…
- As Shop Assistant you will be using your skills and retail experience to help drive sales, income and performance against targets.
- provide excellent service to customers and donors.
- Help build strong community relationships to generate quality donated stock.
- Support in maintaining high standards of merchandising, housekeeping and health & safety.
- Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
- Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.
- The ideal candidate would be…
We’re looking for ambitious people who are motivated by making a real difference.
If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.
Come and join the team as our Shop Assistant at our St Helens shop
Located in St Helen's Retail Park, our friendly shop has a great selection of clothing, accessories, books, music and electricals.
Benefits
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online at shop. sueryder. org
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
For more of our employee benefits please visit our website: www. sueryder. org/jobs/retail-careers/benefits/
- Interview date: 30th November
- Our commitment to equity, diversity and inclusion
At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive.
We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.
As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview.
We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully
Proud member of the Disability Confident employer scheme
Essential requirements
- Minimum Essential Criteria
- Customer Service Experience
- Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
- Desirable Criteria
- High street retail/leisure/hospitality background
- KPI and target experience
- Team Player
- Merchandising/Stock rotation
- Shop Assistant
- St Helens Retail Park
- 5 Peasley Cross Lane
- St Helens
- WA9 1JJ
- 15 hours per week (3 days) inc weekends on rota
- £12.71 per hour
Become a part of our story.
Every sale in our 400+ shops helps fund specialist palliative and end-of-life care.
For over 70 years, we’ve supported people when it matters most — and we’re looking for a Shop Assistant to help us continue that work.
You’ll support your manager and team, inspire your community and help drive income for our vital services, while championing creative ways to reduce, reuse and recycle.
We value our people and offer a great work-life balance: 1 in 2 weekends, shifts from 8.45am, most shops finishing by 5.15pm, and Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.
Bring your customer service skills to a role with real purpose.
- You’ll be responsible for…
- As Shop Assistant you will be using your skills and retail experience to help drive sales, income and performance against targets.
- provide excellent service to customers and donors.
- Help build strong community relationships to generate quality donated stock.
- Support in maintaining high standards of merchandising, housekeeping and health & safety.
- Support in managing stock and EPOS processes to keep the shop fresh, seasonal and well presented.
- Championing the Sue Ryder brand, in-store campaigns and national fundraising initiatives.
- The ideal candidate would be…
We’re looking for ambitious people who are motivated by making a real difference.
If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.
Come and join the team as our Shop Assistant at our St Helens shop
Located in St Helen's Retail Park, our friendly shop has a great selection of clothing, accessories, books, music and electricals.
Benefits
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online at shop. sueryder. org
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
For more of our employee benefits please visit our website: www. sueryder. org/jobs/retail-careers/benefits/
- Interview date: 30th November
- Our commitment to equity, diversity and inclusion
At Sue Ryder, we're committed to creating an inclusive workplace where everyone feels valued and can thrive.
We welcome applications from people of all backgrounds, particularly those from Black, Asian and Minority Ethnic communities, LGBTQ+ people, people from lower socio-economic backgrounds and disabled people.
As a Disability Confident Committed employer, disabled applicants who meet the minimum essential criteria will be offered an interview.
We also provide reasonable adjustments throughout our recruitment process to ensure everyone has the opportunity to participate fully
Proud member of the Disability Confident employer scheme
Essential requirements
- Minimum Essential Criteria
- Customer Service Experience
- Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
- Desirable Criteria
- High street retail/leisure/hospitality background
- KPI and target experience
- Team Player
- Merchandising/Stock rotation
Shop Assistant in St Helens employer: Sue Ryder Care
Sue Ryder is an exceptional employer, recognised as the Employer of the Year for the People in Retail Awards 2023. With a strong commitment to employee well-being, we offer flexible working hours, generous holiday allowances, and a supportive work culture that values diversity and inclusion. Join our vibrant team in Swaffham, where your retail skills will contribute to meaningful causes while enjoying opportunities for personal growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Assistant in St Helens
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Sue Ryder Care, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Shop Assistant in St Helens
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Sue Ryder Care that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Sue Ryder Care will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Sue Ryder Care and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Sue Ryder Care
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Sue Ryder Care, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Sue Ryder Care!
