Shop Supervisor

Shop Supervisor – Horwich

Location: 77/79 Lee Lane, Bolton, BL6 7AU

Hours: 7.5 hours per week (including Saturdays on rota)

Pay: £12.36 per hour plus reward and benefit scheme

We are part of Sue Ryder, one of the largest charity retailers in the UK, dedicated to supporting people approaching the end of life or living with grief.

Overview

As Shop Supervisor you will assist the Shop Manager to run our Horwich shop, help drive sales, lead a large volunteer team, and advance our community outreach.

Responsibilities

• Use your retail experience to drive sales and achieve targets.
• Lead and deliver outstanding customer service to donors and customers.
• Work with the local community to generate donated stock.
• Recruit, train and retain a volunteer team.
• Maintain high standards of merchandising, housekeeping, and safety.
• Manage effective stock processes and Epos operations.
• Represent Sue Ryder as a brand ambassador in store campaigns and national fundraising initiatives.

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling / Till work
• Basic IT skills (emails, instant messaging, video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High street retail, leisure, or hospitality background
• Experience with KPIs and target setting
• Charity retail experience
• Health & Safety knowledge
• Team player attitude
• Key holder / opening / closing responsibilities
• Merchandising and stock rotation skills

Accessibility

The store is located in a conservation area. It has a high step for entry and a narrow door, making it not wheelchair friendly. Inside, there are two steps up to the staff area and two steps down to the sort room. The shop floor incorporates multiple levels and narrow passageways.

Competitive Benefits Package

• 27 days holiday rising to 33 days with length of service, plus bank holidays (pro rata for part-time)
• Reward and benefit scheme (details available on our careers website)
• Other benefits: staff and volunteer networks, inclusion passport, and more.

Equal Opportunity & Diversity

We welcome applications from all backgrounds and are committed to equity, diversity, and inclusion. We specifically encourage applications from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and people with disabilities. As a Disability Confident committed employer, we offer interview support and accessibility assistance.

Application Information

Closing date: 20th November (role is now closed). Interview date: 3rd December.

For more information, please email recruitment@sueryder.org.