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- Tasks: Lead a team of volunteers and drive sales in our charity shop.
- Company: Join Sue Ryder, a top charity retailer making a real difference.
- Benefits: Enjoy competitive pay, generous holiday, and staff discounts.
- Why this job: Make an impact while gaining valuable retail experience for a great cause.
- Qualifications: Retail experience and strong customer service skills are essential.
- Other info: Be part of a diverse team with excellent career growth opportunities.
Overview Shop Supervisor – 14 The Precinct, Market Place, Market Place, Mildenhall IP28 7EF
Hours: 7.5 hours per week inc weekends on rota. Salary: £12.36 per hour.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding to provide 2.7 million hours of expert medical, practical, bereavement and emotional support each year, in our hospices, in people\\\’s homes and in the community. We are here to ensure that everyone approaching the end of life or living with grief can access the support they need.
We have a presence on high streets across the country with a range of shops including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you\\\’ll help inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also contribute to drive up the income that funds our care and support services.
We value our people and strive to make you feel valued and included as part of a team. In retail most work every weekend; managers mainly work 1 in 2. We don\\\’t expect our teams to work past 5.15 in most shops. The earliest start is 8.45am. We have Christmas Eve, Christmas Day, Boxing Day and New Year\\\’s Day off.
Our Mildenhall charity shop stocks a large range of ladies, men\\\’s and children\\\’s clothing and accessories alongside bric-a-brac, entertainment goods and a range of new goods such as cards and homeware.
Do you have retail experience with excellent customer service skills? If so, come assist and support our Shop Manager to run our Mildenhall shop and contribute to the work we do across Sue Ryder.
Responsibilities As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets.
Help to lead a team to deliver great customer service to our donors and customers.
Work with the local community to generate sufficient donated stock to drive sales.
Help to recruit, train and retain a volunteer team, who\\\’ll look to you and the shop manager for leadership and guidance.
Set high standards of merchandising and housekeeping, ensuring you and your team\\\’s health and safety is a priority.
Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
Help to manage an effective stock process through the Epos operation.
Minimum Essential Criteria Customer Service Experience
Previous supervisory Experience
Cash Handling/Till work
Basic IT skills (emails/instant messaging/video calls)
Organisational Skills
Lone working experience
Desirable Criteria High street retail/leisure/hospitality background
KPI and target experience
Charity retail
Health & Safety knowledge
Team Player
Key holder/opening/closing
Merchandising/Stock rotation
Benefits Competitive Benefits Package
27 days holiday rising to 33 with length of service plus
Shop Supervisor employer: Sue Ryder Care
Contact Detail:
Sue Ryder Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Get to know the company! Research Sue Ryder and understand their mission. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their cause.
✨Tip Number 2
Practice your customer service skills! As a Shop Supervisor, you'll need to lead a team and engage with customers. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Prepare questions for your interview! Show your interest by asking about team dynamics or community involvement. It’s a great way to demonstrate your enthusiasm for the role and the organisation.
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shop Supervisor role. Highlight your retail experience and customer service skills, as these are key to what we're looking for at Sue Ryder.
Show Your Passion: Let us know why you want to work with Sue Ryder. Share your enthusiasm for our mission and how you can contribute to making a difference in the community through your role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how your skills match the job description.
Apply Through Our Website: We encourage you to apply directly through our careers website. This way, you’ll ensure your application gets to the right place and you can explore more about what it’s like to work with us!
How to prepare for a job interview at Sue Ryder Care
✨Know the Mission
Before your interview, take some time to understand Sue Ryder's mission and values. Familiarise yourself with their work in providing support for those facing end-of-life issues. This will not only show your genuine interest but also help you align your answers with their core values.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you've driven sales or improved customer service. Think about times when you led a team or trained volunteers, as these are key aspects of the Shop Supervisor role.
✨Engage with the Community
Since community engagement is crucial for this role, prepare to share ideas on how you would connect with local donors and customers. Think about initiatives that could increase stock donations or enhance customer experience in the shop.
✨Demonstrate Leadership Skills
As a Shop Supervisor, you'll be leading a team of volunteers. Be prepared to discuss your leadership style and provide examples of how you've motivated and guided teams in the past. Emphasise your ability to create a positive environment and maintain high standards.
