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- Tasks: Lead a charity shop, drive sales, and manage a team of volunteers.
- Company: Join Sue Ryder, a charity committed to making a difference.
- Benefits: Enjoy 27 days holiday, staff discounts, and a pension scheme.
- Why this job: Make a positive impact in your community while developing leadership skills.
- Qualifications: Experience in customer service and people management is essential.
- Other info: Inclusive workplace with a commitment to diversity and support for all applicants.
The predicted salary is between 27000 - 28000 £ per year.
Shop Manager Sue Ryder Charity shop, 23a High St, Shepton Mallet BA4 5AA. 37.5 Hours per week over 7 days. £12.94 per hour + rewards & Benefits.
About the role: You are an experienced proactive shop manager with the retail skills to manage our charity store. You will have commercial awareness to deliver sales and meet deadlines, combined with the ability to plan, prioritise and lead a large team of volunteers. Enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.
Key Responsibilities- Drive business, push sales and achieve targets using your retail experience.
- Lead the team to deliver excellent customer service to donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in-store campaigns and national fundraising initiatives.
- Manage stock processes through the Epos operation.
- Customer Service Experience
- People management experience (review/1:1/volunteer recruitment/team meetings)
- KPI and target experience
- Strong IT skills (Admin/emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
- High street retail or charity retail managerial experience
- Health and Safety Knowledge
- Minimal Microsoft Office packages or equivalent
- High street retail/leisure/hospitality background
- Merchandising/Stock rotation
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay and lots more.
Please visit our careers website for the full list.
Our Commitment to Equity, Diversity and Inclusion At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
Shop accessibility – Shepton Mallet has a small mezzanine floor reached by 2 steps up from the accessible ground floor at street level, sort room on one floor. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Shop Manager in Shepton Mallet employer: Sue Ryder Care
Contact Detail:
Sue Ryder Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Shepton Mallet
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sue Ryder. Understand our mission and values, and think about how your experience aligns with what we do. This will show us that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Think about specific examples from your past experiences that highlight your skills in leading teams and driving sales.
✨Tip Number 3
Show off your people skills! As a Shop Manager, you'll be leading a team of volunteers. Be ready to discuss how you’ve successfully recruited, trained, and motivated others in previous roles. We love to see candidates who can inspire and engage their teams!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in our minds.
We think you need these skills to ace Shop Manager in Shepton Mallet
Some tips for your application 🫡
Show Your Retail Skills: Make sure to highlight your retail experience in your application. We want to see how you've driven sales and managed teams in the past, so don’t hold back on those achievements!
Be Personable: Since this role involves engaging with customers and volunteers, let your personality shine through! Share examples of how you’ve provided excellent customer service or led a team effectively.
Tailor Your Application: Take a moment to tailor your application to our specific job description. Mention your understanding of financial and IT administration, as well as your ability to manage stock processes – it’ll make you stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep everything organised. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Sue Ryder Care
✨Know Your Retail Stuff
Brush up on your retail knowledge, especially around sales strategies and customer service. Be ready to share specific examples of how you've driven sales or improved customer experiences in previous roles.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in managing teams, particularly volunteers. Think about how you’ve recruited, trained, and motivated others, and be ready to share success stories that highlight your leadership style.
✨Understand the Community Connection
Since this role involves engaging with the local community, come prepared with ideas on how to generate donations and drive sales. Research the local area and think about how you can leverage community relationships to benefit the shop.
✨Be IT Savvy
Familiarise yourself with common retail IT systems and processes, especially Epos operations. Be ready to discuss your experience with IT administration and how it has helped you manage stock and improve efficiency in past roles.