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- Tasks: Lead a vibrant team, drive sales, and inspire community support in our charity shop.
- Company: Join Sue Ryder, a top charity retailer making a real difference in people's lives.
- Benefits: Enjoy competitive pay, generous holiday, staff discounts, and a supportive work environment.
- Why this job: Be part of something bigger and help provide vital care and support to those in need.
- Qualifications: Retail experience, leadership skills, and a passion for customer service are essential.
- Other info: Flexible hours, inclusive culture, and opportunities for personal growth await you.
The predicted salary is between 26500 - 27500 £ per year.
Sue Ryder Charity shop, 28 Palmerston Rd, Southsea, Portsmouth, Southsea PO5 3QH
37.5 Hours per week over 7 days
£12.83 per hour + rewards & benefits
Be there when it matters.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
Sue Ryder Southsea is right in the centre of the bustling Palmerston Road precinct. On top of the great range of clothes, media and bric-a-brac you can find in our shop, we have a huge vintage and retro section. Everything you could dream of comes through our doors, from vinyl and cameras to china tea sets and memorabilia. We also have hoards of vintage clothing and accessories, with outfits from all eras.
About you
Are you a proactive Assistant Shop Manager? Do you thrive in a fast-paced environment? If so, come and be part of the team at our Southsea shop and contribute to the work we do across Sue Ryder!
You will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.
Key Responsibilities
- As Assistant Shop Manager you will be using your skills and retail experience to help drive business, push sales and achieve targets.
- Help to lead a team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
- Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
- Help to manage an effective stock process through the Epos operation.
Minimum Essential Criteria
- Customer Service Experience
- Previous supervisory Experience
- KPI and target experience
- Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail/leisure/hospitality background
- Charity retail
- Health & Safety knowledge
- Team Player
- Key holder/opening/closing
- Merchandising/Stock rotation
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- And lots more. Please visit our careers website for the full list.
Closing date: 6th April
Interview date: 13th April
If you want more than just a job, we want you. Join the team and be there when it matters.
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion
Join us in creating a culture where everyone feels respected, valued, and able to thrive.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Assistant Shop Manager in Portsmouth employer: Sue Ryder Care
Contact Detail:
Sue Ryder Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sue Ryder. Understand their mission and values, especially how they support people in need. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for retail roles and prepare your answers. Focus on your past experiences, especially those that highlight your leadership skills and customer service expertise. We want to see how you can drive sales and lead a team!
✨Tip Number 3
Show your personality! During the interview, let your positive attitude shine through. Engage with the interviewer and share your passion for retail and community work. Remember, we’re looking for someone who can inspire others and create a welcoming environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Shop Manager in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Shop Manager role. Highlight your retail experience, team leadership skills, and any relevant achievements that show you can drive sales and engage with customers.
Show Your Passion: Let your enthusiasm for charity work shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in the community and supporting our mission at Sue Ryder.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our careers website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Sue Ryder Care
✨Know the Mission
Before your interview, take some time to understand Sue Ryder's mission and values. Familiarise yourself with their work in providing care and support. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you've successfully driven sales or led a team. Use metrics if possible, like how you increased sales by a certain percentage or improved customer satisfaction scores.
✨Engage with the Community
Since community engagement is key for this role, think of ways you've previously worked with local communities or how you could do so in this position. Prepare to share ideas on how to generate donations and engage customers effectively.
✨Demonstrate Leadership Skills
As an Assistant Shop Manager, you'll be leading a team of volunteers. Be prepared to discuss your leadership style and provide examples of how you've motivated and trained others in the past. Emphasise your ability to create a positive team environment.