Assistant Shop Manager
Sue Ryder Charity shop, Unit 1, Bretton Centre, Peterborough, Cambridgeshire, PE3 8DN
37.5 Hours per week over 7 days
£12.56 per hour + rewards & Benefits
Be there when it matters.
Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people\'s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you\'ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don\'t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
About you
Are you a proactive Assistant Shop Manager? Do you thrive in a fast-paced environment? If so, come and be part of the team at our xxxx shop and contribute to the work we do across Sue Ryder!
You will have retail experience with the commercial awareness to deliver sales. You\'ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.
Key responsibilities
As Assistant Shop Manager you will be using your skills and retail experience to help drive business, push sales and achieve targets.
Help to lead a team to deliver great customer service to our donors and customers.
Work with the local community to generate sufficient donated stock to drive sales.
Help to recruit, train & retain a volunteer team, who\'ll look to you and the shop manager for leadership and guidance.
Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
Help to manage an effective stock process through the Epos operation.
Minimum Essential Criteria
Customer Service Experience
Previous supervisory Experience
KPI and target experience
Cash Handling/Till work
Basic IT skills (emails/instant messaging/video calls)
Organisational Skills
Lone working experience
Desirable Criteria
High street retail/leisure/hospitality background
charity retail
Health & Safety knowledge
Team Player
Key holder/opening/closing
Merchandising/Stock rotation
Competitive Benefits Package
27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
Company pension scheme
Staff discount with thousands of retailers
Refer a Friend scheme - £250 payment
Enhanced maternity, paternity and adoption pay
Enhanced sick pay
Electric Vehicle Scheme
Healthcare Cash plan, to claim back costs of routine healthcare
and lots more. Please visit our careers website for the full list.
Closing date: 28th January
Interview date: 4th February
If you want more than just a job, we want you.
Join the team and be there when it matters.
https://www.sueryder.org/jobs/why-work-for-sue-ryder
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we\'re proud to support the \'Offer an Interview\' scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Shop all on one level.
Disabled access and toilet
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.
For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion
Join us in creating a culture where everyone feels respected, valued, and able to thrive.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
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StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Peterborough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Sue Ryder Care, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Sue Ryder Care!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Sue Ryder Care, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Sue Ryder Care and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Sue Ryder Care that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Sue Ryder Care
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
