At a Glance
- Tasks: Provide top-notch customer service for our online shop and support retail operations.
- Company: Join Sue Ryder, a compassionate organisation dedicated to making a difference.
- Benefits: Enjoy 27 days holiday, staff discounts, and a competitive benefits package.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Be part of a team that truly cares and makes an impact in people's lives.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 16581 - 16581 € per year.
25 hours per week over 5 days
£16,581.47 per annum plus reward and benefit scheme
Are you a good communicator with excellent attention to detail and a passion for retail looking for your next move? We have a fantastic opportunity to join the Retail support team, reporting to the Customer Service Team Leader you will be responsible for the day‑to‑day customer liaison of the Online shop operation. Responsible for providing our ecommerce customers with excellent customer service, enabling Sue Ryder to provide more care for more people.
Key Responsibilities
- Ensuring customer service enquiries/complaints are responded to appropriately and to agreed service levels
- Deputising in Manager’s absence
- Supporting other teams in Retail Operations when required
- Dealing directly with customers either by telephone or electronically
- Record keeping and feedback monitoring
About You
You will need excellent customer service skills preferably within an online/retail environment, with some knowledge of ecommerce. You will have the ability to communicate and engage confidently with customers and colleagues across Sue Ryder. The successful applicant will have excellent organisational skills, with great attention to detail and the flexibility to achieve deadlines.
Minimum Essential Criteria
- Customer Service Experience
- Good IT skills (Microsoft Office or Equivalent)
- Good Communication Skills
- Organisational Skills
Desirable Criteria
- Knowledge of ecommerce activities, eBay, Vinted
- Problem Solving
- Team Player
- Online Retail Customer Service
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities
- Access to Employee support programme and lots more
If you want more than just a job, we want you. Join the team and be there when it matters.
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
Retail Customer Service Assistant in Northampton employer: Sue Ryder Care
Sue Ryder is an exceptional employer that prioritises employee well-being and development, offering a competitive benefits package including generous holiday entitlement, a company pension scheme, and access to healthcare support. With a strong commitment to equity, diversity, and inclusion, the work culture fosters collaboration and personal growth, making it an ideal environment for those passionate about retail and customer service in Northampton. Join us to make a meaningful impact while enjoying a supportive and rewarding workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Assistant in Northampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sue Ryder. Understand their mission and values, especially how they support care for more people. This will help you connect your answers to what they truly care about.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios you might face in the role. Think about how you'd handle complaints or tricky situations. This will show you're ready to jump in and tackle challenges head-on.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise. Use examples from your past experiences to demonstrate how you've successfully engaged with customers. Remember, they want to see how you can connect with their clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Retail Customer Service Assistant in Northampton
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and complaints in the past, especially in a retail or online environment. Share specific examples that demonstrate your excellent communication skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your knowledge of ecommerce and any relevant IT skills you have. This shows us you’re genuinely interested in the role.
Be Organised and Detail-Oriented:Since attention to detail is key for this role, make sure your application is well-organised and free from errors. We appreciate clarity and professionalism, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Sue Ryder Care
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in an online retail context. Be ready to discuss how you've handled customer enquiries or complaints in the past, and think of specific examples that showcase your problem-solving abilities.
✨Familiarise Yourself with Ecommerce
Since the role involves ecommerce, it’s a good idea to have some knowledge about platforms like eBay and Vinted. Research common issues customers face in online shopping and be prepared to share how you would address them.
✨Show Off Your Communication Skills
Practice articulating your thoughts clearly and confidently. You might be asked to role-play a customer interaction, so think about how you can engage effectively with customers both over the phone and electronically.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and keep track of tasks. Share examples of how you’ve successfully met deadlines in previous roles, as this will show your potential employer that you can handle the day-to-day operations efficiently.
