Shop Supervisor
10 Station Road, Chingford, E4 7BE
22.5 hours per week over 3 days, including weekends on rota
£12.79 per hour plus reward and benefit scheme
About the Role
As a Shop Supervisor in the Sue Ryder store, you will utilize your retail experience and commercial awareness to drive sales, manage a volunteer team, and support the broader mission of providing care and support to those in need.
Responsibilities
- Drive business, push sales, and achieve targets using retail skills.
- Lead a team to deliver excellent customer service to donors and customers.
- Collaborate with the local community to generate donated stock to support sales.
- Recruit, train, and retain a volunteer team, acting as a mentor and leader.
- Maintain high standards of merchandising, housekeeping, and health and safety.
- Manage effective stock processes to ensure the shop is well merchandised with fresh, seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
- Operate the Epos system efficiently.
Minimum Essential Criteria
- Customer Service Experience
- Previous supervisory Experience
- Cash Handling/Till work
- Basic IT skills (email, instant messaging, video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail, leisure, or hospitality background
- KPI and target experience
- Charity retail experience
- Health & Safety knowledge
- Team Player attitude
- Keyholder / opening and closing responsibilities
- Merchandising and stock rotation skills
Competitive Benefits Package
- 27 days holiday rising to 33 days with length of service, plus bank holidays (pro rata if part‑time)
- Additional benefits available (see full list on careers website)
Our Commitment to Equity, Diversity and Inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and individuals living with disabilities. As a Disability Confident employer, we are proud to support the ‘Offer an Interview’ scheme, ensuring all disabled applicants meeting the minimum essential criteria receive an interview.
We use inclusive recruitment practices, including sharing interview themes or questions in advance, offering remote interviews where needed, and providing other accessibility support. If you require assistance to complete an application or participate fully in the interview process, please email
Once employed, you will have access to staff and volunteer networks, including support for LGBTQ+ colleagues, people with disabilities, and women and non‑binary individuals, and an Inclusion Passport to record and carry workplace adjustments.
Additional Information
Closing date: 10th June. Interview date: to be confirmed.
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