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For Companies At a Glance
- Tasks: Lead a team to drive sales and deliver excellent customer service.
- Company: Join Sue Ryder, a top charity retailer making a real difference.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Flexible hours, inclusive culture, and opportunities for personal growth.
- Why this job: Make an impact while gaining valuable retail experience for a meaningful cause.
- Qualifications: Retail experience, customer service skills, and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Shop Supervisor – Sue Ryder Charity shop, 419, 420 Wimborne Rd, Bournemouth BH9 2AJ
Hours: 15 Hours per week over 7 days
Salary: £12.79 per hour + rewards & Benefits
Be there when it matters. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.
As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
Responsibilities
- Using your skills and retail experience to help drive business, push sales, and achieve targets.
- Help to lead a team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
- Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
- Help to manage an effective stock process through the Epos operation.
Minimum Essential Criteria
- Customer Service Experience
- Previous supervisory Experience
- Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail/leisure/hospitality background
- KPI and target experience
- Charity retail
- Health & Safety knowledge
- Team Player
- Key holder/opening/closing
- Merchandising/Stock rotation
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities
- Access to Employee support programme and lots more.
Closing date: 18th May
Interview date: 27th May
If you want more than just a job, we want you. Join the team and be there when it matters.
Equity, Diversity and Inclusion
Our commitment to equity, diversity and inclusion At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
Join us in creating a culture where everyone feels respected, valued, and able to thrive.
Shop Supervisor in Kirkby Stephen employer: Sue Ryder Care
Contact Detail:
Sue Ryder Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor in Kirkby Stephen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sue Ryder. Understand their mission and values, and think about how your experience aligns with what they do. This will show you’re genuinely interested and can help you stand out.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to retail and customer service. Think about specific examples from your past experiences that demonstrate your skills. We want to hear your stories!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and professional. It’s a charity shop, but first impressions matter. Show that you respect the opportunity and are ready to represent Sue Ryder.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that reflects well on you!
We think you need these skills to ace Shop Supervisor in Kirkby Stephen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your retail experience and customer service skills. We want to see how your background aligns with our mission at Sue Ryder!
Show Your Passion: Let us know why you’re excited about working for Sue Ryder. Share your thoughts on how you can contribute to our cause and inspire others in the community.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Apply Through Our Website: Don’t forget to submit your application via our careers website! It’s the best way for us to receive your details and get the ball rolling on your journey with Sue Ryder.
How to prepare for a job interview at Sue Ryder Care
✨Know Your Stuff
Before the interview, make sure you understand Sue Ryder's mission and values. Familiarise yourself with their work in charity retail and how your role as a Shop Supervisor can contribute to their goals. This shows genuine interest and helps you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Shop Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and train others. Highlight any experiences where you’ve improved customer service or sales through effective leadership.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Be ready to discuss specific instances where you've gone above and beyond for customers. Think about how you can relate these experiences to the unique environment of a charity shop, emphasising empathy and community engagement.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the organisation. You might ask about the team dynamics, how success is measured in the shop, or what challenges they currently face. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.