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- Tasks: Lead a team in a charity shop, driving sales and delivering excellent customer service.
- Company: Join Sue Ryder, a top charity retailer making a real difference in communities.
- Benefits: Earn £12.36 per hour, enjoy 27 days holiday, and access great rewards.
- Why this job: Make an impact while gaining valuable retail experience in a supportive environment.
- Qualifications: Retail experience, strong customer service skills, and team leadership abilities required.
- Other info: Be part of a friendly team in a beloved seaside shop with growth opportunities.
The predicted salary is between 12 - 16 £ per hour.
Charity shop, 86 High St, Gorleston-on-Sea, Great Yarmouth NR31 6RQ
15 Hours per week over 7 days
£12.36 per hour + rewards & benefits
Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support each year in our hospices, in people’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country with a range of innovative shops including boutiques, vintage and retro shops, and large format stores. As part of the retail team, you will help inspire communities to give more care for more people through innovation and collaboration on ways to reduce, reuse and recycle. You will also contribute to drive up the income that generates the vital funds necessary to keep our care and support services running.
Our friendly charity shop has been located in the seaside town of Gorleston for more than 25 years. We offer a great variety of donated items and a team of experienced and friendly staff.
Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge for an important cause? Come, assist, and support our Shop Manager to run our Gorleston shop and contribute to the work we do across Sue Ryder.
As our new Shop Supervisor, you will bring retail experience with commercial awareness to deliver sales. You will have a positive attitude, good judgement, proven team leadership skills, and the ability to help lead a large volunteer team. You should enjoy engaging with people, have a can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
- Using your skills and retail experience to help drive business, push sales, and achieve targets.
- Help to lead a team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Help to recruit, train & retain a volunteer team, who look to you and the shop manager for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring your team’s health and safety is a priority.
- Help to manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
- Help to manage an effective stock process through the ePos operation.
Minimum Essential Criteria:
- Customer Service Experience
- Previous supervisory Experience
- Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria:
- High street retail/leisure/hospitality background
- KPI and target experience
- Charity retail
- Health & Safety knowledge
- Team Player
- Key holder/opening/closing
- Merchandising/Stock rotation
Competitive Benefits Package: 27 days holiday rising to 33 with length of service plus
Shop Supervisor in Gorleston-on-Sea employer: Sue Ryder Care
Contact Detail:
Sue Ryder Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor in Gorleston-on-Sea
✨Tip Number 1
Get to know the company! Research Sue Ryder and understand their mission. When you walk into that interview, show us you’re passionate about the cause and how your retail experience can make a difference.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past roles where you’ve gone above and beyond for customers. We want to hear those stories that showcase your ability to lead a team and deliver great service.
✨Tip Number 3
Be ready to discuss your leadership style. We’re looking for someone who can inspire and guide our volunteers. Share how you’ve motivated teams in the past and how you plan to do it at our shop.
✨Tip Number 4
Don’t forget to highlight your organisational skills! Talk about how you manage stock processes or keep things running smoothly. This is key for us, especially in a busy charity shop environment.
We think you need these skills to ace Shop Supervisor in Gorleston-on-Sea
Some tips for your application 🫡
Show Your Passion for the Cause: When writing your application, let us know why you're excited about working with Sue Ryder. Share your thoughts on how you can contribute to our mission of providing care and support. A personal touch goes a long way!
Highlight Relevant Experience: Make sure to showcase your retail experience and any supervisory roles you've held. We want to see how your skills align with what we need, so don’t hold back on those achievements that demonstrate your leadership and customer service prowess.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Shop Supervisor role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Sue Ryder Care
✨Know Your Cause
Before the interview, take some time to understand Sue Ryder's mission and values. Familiarise yourself with their work in the community and how your role as a Shop Supervisor can contribute to their goals. This will show your genuine interest and commitment to the cause.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you successfully led a team, drove sales, or improved customer service. Use metrics if possible, as numbers can really make your achievements stand out.
✨Demonstrate Leadership Skills
As a Shop Supervisor, you'll be leading a team of volunteers. Prepare to share examples of how you've motivated and trained others in the past. Think about challenges you've faced and how you overcame them while maintaining a positive team environment.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the shop's operations, community engagement, and how success is measured. This not only shows your enthusiasm but also helps you gauge if this role is the right fit for you.
