Shop Supervisor in England

Sue Ryder Charity shop, 23, 24 High St, Royal Wootton Bassett, Swindon SN4 7AA – 7.5 hours per week over 7 days – £12.36 per hour + rewards & benefits.

Be there when it matters. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.

Our team has given the Wootton Bassett shop a very much community based feel, getting to know many of our regular customers by name, and always happy to welcome new shoppers.

• Use your retail experience to help drive business, push sales and achieve targets.
• Lead a team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train and retain a volunteer team, looking to you and the shop manager for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
• Manage effective stock processes to ensure the shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in-store campaigns and national fundraising initiatives.
• Manage the Epos operation for stock processes.

• Customer Service Experience
• Previous Supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails, instant messaging, video calls)
• Organisational Skills
• Lone working experience

• High street retail, leisure or hospitality background
• KPI and target experience
• Charity retail experience
• Health & Safety knowledge
• Team Player
• Key holder/opening/closing experience
• Merchandising/Stock rotation knowledge

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers and lots more (see full list on our careers website)

Closing date: 4th February. Interview date: 12th February. If you want more than just a job, we want you. Join the team and be there when it matters.

Our Commitment to Equity, Diversity and Inclusion: At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Accessibility Info – the store is all on one level, but has a cellar that may require steps, and access to storage, an electric meter and a water meter.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email.

For more information on our Equity, Diversity and Inclusion work, please visit: Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.