Shop Manager in England

Address: 61 Church Street, Garstang, Preston, Lancs, PR3 1YA.

Hours: 37.5 hours per week over 7 days.

Pay: £12.94 per hour plus rewards & benefits.

Job Overview: Lead the Sue Ryder charity shop in Garstang, driving sales, overseeing a volunteer team and delivering excellent customer service. Your role will support community engagement, stock management and the promotion of the Sue Ryder brand.

Key Responsibilities:

• Drive business performance, push sales and achieve sales targets.
• Lead a team of volunteers to deliver outstanding customer service to donors and customers.
• Recruit, train and retain a motivated volunteer team.
• Engage with the local community to secure donated stock that fuels sales.
• Set high standards of merchandising and housekeeping, prioritising health and safety.
• Manage stock processes to ensure fresh, seasonal items are always available.
• Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
• Operate the Epos system effectively and maintain accurate records.

Minimum Essential Criteria:

• Customer service experience.
• People management experience (reviews, 1:1 meetings, volunteer recruitment, team meetings).
• Experience with KPIs and targets.
• Strong IT skills (admin, email, instant messaging, video calls).
• Organisational skills.
• Lone working experience.

Desirable Criteria:

• High‑street or charity retail managerial experience.
• Health and safety knowledge.
• Basic Microsoft Office skills or equivalent.
• Background in high‑street retail, leisure or hospitality.
• Experience with merchandising/stock rotation.

Competitive Benefits Package:

• 27 days holiday rising to 33 days with length of service, plus bank holidays (pro rata if part‑time).
• Company pension scheme.
• Staff discount with thousands of retailers.
• Refer a Friend scheme – £250 payment.
• Enhanced maternity, paternity and adoption pay.
• And many other benefits.

Commitment to Equity, Diversity & Inclusion:

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. As a Disability Confident employer, we are proud to support the ‘Offer an Interview’ scheme, offering an interview to every disabled applicant who meets the minimum essential criteria for the role. We use inclusive recruitment practices, including sharing interview themes or questions in advance and offering remote interviews where needed to support all applicants. If you require assistance to compete in the application or interview process, please email. For more information on our equity, diversity and inclusion work, please visit www.sueryder.org/jobs/equity-diversity-inclusion. Join us in creating a culture where everyone feels respected, valued and able to thrive.