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- Tasks: Lead a team to deliver excellent customer service and drive sales in our charity shop.
- Company: Join Sue Ryder, a leading charity retailer making a real difference in communities.
- Benefits: Competitive pay, 27 days holiday, and a supportive team environment.
- Why this job: Make an impact while gaining valuable retail experience and leadership skills.
- Qualifications: Retail experience, strong customer service skills, and team leadership abilities.
- Other info: Flexible hours, community-focused role, and opportunities for personal growth.
The predicted salary is between 12 - 13 £ per hour.
15 Hours per week over 7 days
£12.36 per hour + rewards & benefits - As of 1st April 2026 the rate of pay will be increasing to at least £12.71 per hour.
Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Year's Day off.
Conveniently located in the heart of the High Street, our Brixham Sue Ryder shop is a short walk from both the bus stop and the car park. We cater for everyone visiting our store and we stock a variety of good quality donated clothes, homewares, bric-a-brac, entertainment goods, children's wear and top quality and competitively priced new goods. Our store has full disabled access.
Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Brixham shop and contribute to the work we do across Sue Ryder!
As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
- Using your skills and retail experience to help drive business, push sales, and achieve targets.
- Helping to lead a team to deliver great customer service to our donors and customers.
- Working with the local community to generate sufficient donated stock to drive sales.
- Helping to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
- Setting high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
- Helping to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Acting as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
- Helping to manage an effective stock process through the Epos operation.
Minimum Essential Criteria:
- Customer Service Experience
- Previous Supervisory Experience
- Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria:
- High street retail/leisure/hospitality background
- KPI and target experience
- Charity retail
- Health & Safety knowledge
- Team Player
- Key holder/opening/closing
- Merchandising/Stock rotation
Competitive Benefits Package: 27 days holiday rising to 33 with length of service plus.
Shop Supervisor in Brixham employer: Sue Ryder Care
Contact Detail:
Sue Ryder Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor in Brixham
✨Tip Number 1
Get to know the company! Research Sue Ryder and understand their mission. When you walk into that interview, show us you’re passionate about the cause and how your retail experience can help drive sales and support the community.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past roles where you’ve gone above and beyond for customers. We want to see how you can lead a team to deliver that same great service in our shop.
✨Tip Number 3
Be ready to talk numbers! Brush up on your cash handling and financial administration skills. We’ll want to hear how you’ve managed budgets or met sales targets in previous jobs.
✨Tip Number 4
Don’t forget to showcase your leadership skills! Think about times you’ve trained or motivated a team. We’re looking for someone who can inspire our volunteers and help create a positive atmosphere in the shop.
We think you need these skills to ace Shop Supervisor in Brixham
Some tips for your application 🫡
Show Your Passion for the Cause: When writing your application, let us know why you’re excited about working with Sue Ryder. Share your thoughts on how our mission resonates with you and how you can contribute to making a difference in the community.
Highlight Relevant Experience: Make sure to showcase your retail experience and customer service skills. We want to see how your background aligns with the Shop Supervisor role, so don’t hold back on sharing specific examples of your achievements!
Be Yourself: We love authenticity! Use your own voice in your application. Let your personality shine through, as we’re looking for someone who fits well with our team culture and has a positive attitude.
Apply Through Our Website: To make things easier for both of us, please apply directly through our website. It’s a straightforward process, and it ensures that your application gets to the right people quickly!
How to prepare for a job interview at Sue Ryder Care
✨Know Your Stuff
Before the interview, make sure you understand Sue Ryder's mission and values. Familiarise yourself with their work in the community and how your role as a Shop Supervisor can contribute to their goals. This shows genuine interest and helps you connect your experience to their needs.
✨Showcase Your Leadership Skills
Be ready to discuss your previous supervisory experience. Think of specific examples where you've successfully led a team or improved customer service. Highlight your ability to motivate volunteers and create a positive environment, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Prepare to share stories that showcase your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will illustrate your commitment to providing great service, which is key for Sue Ryder.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready. Ask about the shop's community engagement initiatives or how they measure success in terms of sales and donations. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
