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- Tasks: Lead a team, drive sales, and deliver excellent customer service in a charity shop.
- Company: Join Sue Ryder, a leading charity retailer making a real difference in people's lives.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Why this job: Make an impact while gaining valuable retail experience and leadership skills.
- Qualifications: Retail experience, customer service skills, and a positive attitude are essential.
- Other info: Flexible working hours with a focus on teamwork and community engagement.
The predicted salary is between 27000 - 28000 £ per year.
Location: Sue Ryder Charity shop, Channons Hill Retail Park, 3C, Channons Hill, Bristol BS16 2EA.
Hours: 37.5 hours per week over 7 days.
Pay: £12.94 per hour plus rewards and benefits.
Sue Ryder is one of the largest charity retailers in the UK, operating over 400 shops. Every item sold generates funding to support 2.7 million hours of expert medical, practical, bereavement and emotional care for people in hospices, homes and communities. Our mission is to help those approaching the end of life or living with grief access the support they need.
Work schedules are designed to support teamwork and volunteer welfare. Managers typically work a maximum of one shift every two, with most weekend control and early closing at 5:15 pm. Working times range from 8:45 am to 5:15 pm, with holidays on Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
About you
You are a proactive assistant shop manager who thrives in a fast‑paced environment. You possess retail experience with commercial awareness, a positive attitude, good judgement, and proven team‑leadership skills. You enjoy engaging people, have a can‑do approach, and understand financial and IT administration.
Key responsibilities
- Use retail skills to drive business, push sales and achieve targets.
- Lead a team to deliver great customer service to donors and customers.
- Collaborate with the local community to source donated stock that fuels sales.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Maintain high merchandising and housekeeping standards, prioritising health and safety.
- Manage effective stock processes to keep the shop well merchandised with timely updates.
- Serve as a brand ambassador, supporting in‑store campaigns and national fundraising initiatives.
- Operate the Epos system for sales transactions.
Minimum essential criteria
- Customer service experience.
- Previous supervisory experience.
- Knowledge of KPIs and targets.
- Cash handling / till work experience.
- Basic IT skills (emails, instant messaging, video calls).
- Organisational skills.
- Lone working experience.
Desirable criteria
- High‑street retail, leisure or hospitality background.
- Charity retail experience.
- Health & safety knowledge.
- Team player attitude.
- Key holder / opening & closing experience.
- Merchandising / stock rotation expertise.
Competitive benefits package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rata if part‑time).
- Company pension scheme.
- Staff discount programmes with thousands of retailers.
- Refer a Friend scheme – £250 payment.
- Enhanced maternity, paternity and adoption pay.
- Other benefits (details on career website).
Commitment to equity, diversity and inclusion
Sue Ryder recognises a diverse workforce enhances the quality of care and support we provide. We are committed to eliminating unlawful discrimination and encouraging equity, diversity and inclusion across our workforce. As a Disability Confident employer we support the ‘Offer an Interview’ scheme, delivering interview opportunities to eligible disabled applicants who meet the minimum essential criteria. We use inclusive recruitment practices, including shared interview themes, remote interview options and other accessibility support. If you require assistance to complete a recruitment application or interview, please email recruitment@sueryder.org. Learn more about our equity, diversity and inclusion initiatives at www.sueryder.org/jobs/equity-diversity-inclusion.
Assistant Shop Manager in Bristol employer: Sue Ryder Care
Contact Detail:
Sue Ryder Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sue Ryder and its mission. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for retail management roles and rehearse your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your experience effectively.
✨Tip Number 3
Show off your people skills! As an Assistant Shop Manager, you'll be leading a team and engaging with customers. Be ready to share examples of how you've successfully managed teams or improved customer service in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the position.
We think you need these skills to ace Assistant Shop Manager in Bristol
Some tips for your application 🫡
Show Your Passion for Charity: When writing your application, let your enthusiasm for charity work shine through! We want to see how much you care about making a difference in people's lives, so share any relevant experiences or motivations that drive you.
Highlight Your Retail Experience: Make sure to emphasise your retail background and any supervisory roles you've held. We’re looking for someone who knows the ins and outs of driving sales and leading a team, so don’t hold back on showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sue Ryder Care
✨Know the Mission
Before your interview, take some time to understand Sue Ryder's mission and values. Familiarise yourself with how their work impacts the community and the importance of charity retail. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific examples where you've driven sales, managed a team, or improved customer service. Use metrics if possible, like sales targets you've met or exceeded, to demonstrate your commercial awareness.
✨Prepare for Team Leadership Questions
As an Assistant Shop Manager, you'll need to lead a team effectively. Prepare for questions about your leadership style and how you handle challenges within a team. Think of examples where you've successfully trained or motivated volunteers, as this is key to the role.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be prepared to discuss how your skills match the key responsibilities. Whether it's managing stock processes or operating the Epos system, having a clear understanding of what the role entails will help you answer confidently and show you're the right fit.