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For Companies At a Glance
- Tasks: Lead a team to drive sales and deliver top-notch customer service.
- Company: Join Sue Ryder, a charity making a difference in the community.
- Benefits: Enjoy 27 days holiday, staff discounts, and a pension scheme.
- Why this job: Make an impact while developing your leadership skills in retail.
- Qualifications: Experience in customer service and people management is essential.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 27000 - 28000 £ per year.
Shop Manager – Basingstoke, Sue Ryder Charity shop, 21-23 Wote St, Basingstoke RG21 7NE
Hours: 37.5 per week (over 7 days), Pay: £12.94 per hour + rewards & benefits
Responsibilities
- Use retail experience to drive business, push sales and achieve targets.
- Lead the team to deliver excellent customer service to donors and customers.
- Work with the local community to generate donated stock to support sales.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising, housekeeping, and health & safety.
- Manage effective stock processes to ensure the shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
- Operate Epos for stock and sales management.
Minimum Essential Criteria
- Customer service experience
- People management experience (reviews, 1:1s, volunteer recruitment, team meetings)
- KPI and target experience
- Strong IT skills (admin, emails, instant messaging, video calls)
- Organisational skills
- Lone working experience
Desirable Criteria
- High street retail or charity retail managerial experience
- Health and safety knowledge
- Basic Microsoft Office skills or equivalent
- Background in high street retail, leisure or hospitality
- Experience in merchandising/stock rotation
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service (plus bank holidays, pro rata if part‑time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay and much more – see Sue Ryder careers site for full details
Equality, Diversity and Inclusion
As a Disability Confident Committed employer, we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices to support applicants, including remote interviews where needed. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Shop Manager in Basingstoke employer: Sue Ryder Care
Contact Detail:
Sue Ryder Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Basingstoke
✨Tip Number 1
Get to know the shop and its community! Before your interview, pop into the Sue Ryder shop in Basingstoke. Chat with the team, check out the stock, and understand what makes the shop tick. This will show your genuine interest and help you stand out.
✨Tip Number 2
Prepare for those tricky questions! Think about your past experiences in retail and how they relate to the role. Be ready to share specific examples of how you've driven sales or led a team. We love hearing about real-life situations!
✨Tip Number 3
Show off your people skills! As a Shop Manager, you'll be leading a team and interacting with customers. During your interview, highlight your experience in managing people and delivering excellent customer service. We want to see your passion for helping others!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shop Manager in Basingstoke
Some tips for your application 🫡
Show Off Your Retail Experience: Make sure to highlight your retail experience in your application. We want to see how you've driven sales and led teams in the past, so don’t hold back on those achievements!
Customer Service is Key: Since excellent customer service is a big part of the role, share specific examples of how you've gone above and beyond for customers. We love hearing about those moments that made a difference!
Be a Team Player: Talk about your experience in managing and training teams. We’re looking for someone who can lead volunteers and create a positive environment, so let us know how you’ve done this before.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep everything organised. Plus, it shows you’re keen to join our team at Sue Ryder!
How to prepare for a job interview at Sue Ryder Care
✨Know Your Retail Stuff
Brush up on your retail experience and be ready to share specific examples of how you've driven sales and achieved targets in the past. Think about times when you led a team to deliver excellent customer service, as this will show your potential employer that you can lead effectively.
✨Community Connection
Since this role involves working with the local community, come prepared with ideas on how to generate donated stock. Show your enthusiasm for engaging with the community and how you can leverage local connections to support the shop's success.
✨Team Leadership Skills
Be ready to discuss your experience in recruiting, training, and managing volunteers. Highlight any specific strategies you've used to motivate your team and ensure they meet their goals. This will demonstrate your capability as a leader and your commitment to fostering a positive work environment.
✨Show Off Your IT Skills
Familiarise yourself with Epos systems and any relevant software you might use in the role. Be prepared to talk about your organisational skills and how you manage stock processes. This will reassure the interviewers that you're tech-savvy and can handle the administrative side of the job.