Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver excellent customer service and drive sales in our charity shop.
- Company: Join Sue Ryder, a leading charity retailer making a real difference in people's lives.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment with flexible hours.
- Why this job: Make an impact while gaining valuable retail experience in a fun, community-focused atmosphere.
- Qualifications: Retail experience and strong customer service skills are essential; leadership abilities are a plus.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
We have a much-loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you\’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running. We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don\’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off. Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so come, assist, and support our Shop Manager to run our Hedge End shop and contribute to the work we do across Sue Ryder! As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You\’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include
- As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets.
- Help to lead a team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Help to recruit, train & retain a volunteer team, who\’ll look to you and the shop manager for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
- Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
- Help to manage an effective stock process through the Epos operation.
- Customer Service Experience
- Previous supervisory Experience
- Cash Handling/Till work
- Basic IT skills (emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail/leisure/hospitality background
- KPI and target experience
- Charity retail
- Health & Safety knowledge
- Team Player
- Key holder/opening/closing
- Merchandising/Stock rotation
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people\’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
As a Disability Confident Committed employer, we\’re proud to support the \’Offer an Interview\’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Accessibility = shop based over two floors, no narrow areas/corridors, step on back door. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
Sue Ryder charity Shop, 9 Lower Northam Road, Hedge End, SO30 4FN 22.5 Hours per week over 7 days £12.36 per hour + rewards & Benefits Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Competitive Benefits Package – 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time) – Company pension scheme – Staff discount with thousands of retailers – and lots more. Please visit our careers website for the full list.
#J-18808-Ljbffr
Shop Supervisor employer: Sue Ryder
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Familiarise yourself with Sue Ryder's mission and values. Understanding the charity's focus on providing care and support will help you convey your passion for the cause during interviews and discussions.
✨Tip Number 2
Highlight your retail experience by preparing specific examples of how you've successfully led teams or improved sales in previous roles. This will demonstrate your capability to drive business and lead volunteers effectively.
✨Tip Number 3
Engage with the local community before your interview. Attend events or visit the shop to understand the customer base and stock dynamics, which will show your commitment and readiness to contribute positively.
✨Tip Number 4
Prepare to discuss your approach to training and retaining volunteers. Think about strategies that foster a positive team environment, as this is crucial for the Shop Supervisor role at Sue Ryder.
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and customer service skills. Emphasise any leadership roles you've held, especially in a volunteer context, as this is crucial for the Shop Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the charity sector and your understanding of Sue Ryder's mission. Mention specific examples of how your skills can contribute to their goals, such as driving sales or engaging with the community.
Showcase Your Team Leadership Skills: In your application, provide examples of how you've successfully led a team in the past. Highlight your ability to train and motivate volunteers, as this is a key responsibility of the Shop Supervisor role.
Highlight Your Community Engagement: Discuss any previous experiences where you've worked with local communities or generated support for a cause. This will demonstrate your commitment to Sue Ryder's values and your ability to connect with donors and customers.
How to prepare for a job interview at Sue Ryder
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for Sue Ryder's mission. Talk about why supporting people at the end of life or those dealing with grief resonates with you. This will demonstrate that you're not just looking for a job, but that you genuinely care about the impact of your work.
✨Highlight Your Retail Experience
Be prepared to discuss your previous retail experience in detail. Focus on specific examples where you've successfully driven sales, managed stock, or led a team. This will help the interviewers see how your background aligns with the responsibilities of the Shop Supervisor role.
✨Demonstrate Leadership Skills
As a Shop Supervisor, you'll be leading a team of volunteers. Share examples of how you've motivated and guided teams in the past. Highlight any training or mentoring experiences to show that you can effectively lead and inspire others.
✨Prepare Questions About Community Engagement
Since community involvement is key to generating stock and driving sales, come prepared with questions about how the shop engages with the local community. This shows your proactive approach and interest in contributing to the shop's success beyond just sales.
