Shop Manager

Shop Manager
Sue Ryder Charity shop, 8 Stewartby Ave, Hampton Vale, Peterborough PE7 8ND
37.5 Hours per week over 7 days
£12.56 per hour + rewards & Benefits
Be there when it matters.
Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people\’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don\’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.
With new stock added every day, our busy community Sue Ryder shop in Hampton Vale has a free park and new stock added everyday. We offer an extensive range of very good quality ladies, men\’s and children’s clothes, accessories, ornaments, trinkets and much more. New stock is added every day, thanks to the generosity of the donors, so there is always a vast choice. There is a free car park which is very convenient for our donors and customers. You can find us opposite the community centre on the parade of local shops.
About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Hampton Vale shop and contribute to the work we do across Sue Ryder!
To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who\’ll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.
Competitive Benefits Package
– Company pension scheme
– 27 days holiday – rising to 33 with length of service plus bank holidays
– Enhanced maternity and paternity pay
– Enhanced sick pay
– Employee Networks – LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non-Binary Individuals
– Refer a Friend scheme – £250 payment
– Inclusion passports
– Free Period Products
– Electric Vehicle Scheme
– Healthcare Cash Plan
– Death in Service Benefit
– Staff discount of 10% on new goods online at shop.sueryder.org
– Structured induction programme and learning and development opportunities.
– and lots more. Please visit our careers website for the full list.
Closing date:
Interview date:
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing
you want more than just a job, we want you.
Join the team and be there when it matters.
Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
If you are having trouble completing this application, please email , and a member of our team will assist you.

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