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- Tasks: Contact individuals and businesses to recover overdue debts through calls.
- Company: Join a dynamic debt recovery business in Sheffield that's rapidly expanding.
- Benefits: Enjoy a competitive salary, performance bonuses, and hybrid working options.
- Why this job: Be part of a supportive team while helping customers resolve their debts.
- Qualifications: Previous contact centre experience and strong communication skills are essential.
- Other info: Full-time role with rotating shifts and attractive incentives for high performers.
The predicted salary is between 23810 - 30000 £ per year.
Sue Ross Recruitment are seeking a Telephone Collections Agent to join our client’s dynamic and ever expanding debt recovery business in Sheffield. You will be responsible for contacting individuals and businesses by phone to recover overdue debts. This involves making outbound and receiving inbound calls, discussing payment solutions, and handling potentially sensitive conversations professionally. Agents record accurate notes, follow compliance procedures, and work towards performance targets. Strong communication, problem-solving skills, and the ability to work with IT systems are essential. The goal is to help customers resolve their debts while supporting the company’s collection objectives.
The Role:
- Making and receiving calls to and from individuals and businesses to arrange repayment of overdue debts.
- Managing sensitive conversations with empathy, professionalism, and a solutions-focused mindset.
- Recording detailed and accurate notes of interactions and payment agreements.
- Entering customer payment details securely and accurately.
- Working towards individual and team targets in a friendly, open-plan contact centre.
- Following established procedures and compliance guidelines related to debt recovery.
What we’re looking for:
- Previous experience in a contact centre, credit control, or collections environment.
- Excellent communication skills – both verbal and written.
- Resilience and confidence when handling potentially challenging conversations.
- Ability to work to targets and earn rewards based on your success.
- Strong IT skills and the ability to learn new systems quickly.
- Problem-solving mindset – able to ask the right questions and find effective solutions.
What our client offers:
- Basic salary starting at £23,810, plus monthly performance bonuses – realistic OTE of £30,000+
- Casual smart dress code in a welcoming office environment.
- Company pension scheme.
- Free on-site parking.
- Employee Assistance Programme (EAP).
- Christmas Savings Scheme & Colleague Discount Scheme.
- Death in service benefit.
- Hybrid working opportunities (once performance standards are met).
- Attractive incentives and reward schemes for high performers.
This is a full-time, permanent role working Monday to Friday, on rotating shifts between 8:00am and 8:00pm. If you’re ready to take the next step in your collections or customer service career and want to be part of a growing and supportive team, we’d love to hear from you.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Telephone Collections Agent employer: Sue Ross Recruitment Ltd
Contact Detail:
Sue Ross Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Collections Agent
✨Tip Number 1
Familiarise yourself with common debt recovery practices and terminology. Understanding the industry lingo will not only help you communicate effectively during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice handling difficult conversations. Role-play scenarios with friends or family to build your confidence in managing sensitive discussions, as this is a key part of the Telephone Collections Agent role.
✨Tip Number 3
Showcase your IT skills by familiarising yourself with common CRM systems used in collections. Being able to discuss your experience with technology can set you apart from other candidates.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your approach to align with their ethos can make a positive impression during the interview process.
We think you need these skills to ace Telephone Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contact centres, credit control, or collections. Emphasise your communication skills and any previous roles where you handled sensitive conversations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as problem-solving abilities and resilience in challenging situations.
Showcase IT Skills: Since strong IT skills are essential for this role, mention any relevant software or systems you have experience with. If you’ve quickly learned new systems in the past, include that as well.
Prepare for Potential Questions: Think about how you would handle difficult conversations and be ready to discuss your approach during an interview. Prepare examples of how you've successfully resolved issues in previous roles.
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Showcase Your Communication Skills
As a Telephone Collections Agent, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common scenarios you might face in the role, such as handling difficult conversations with empathy.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experience where you successfully resolved issues or negotiated payment solutions. Highlight your approach to finding effective solutions while maintaining professionalism.
✨Familiarise Yourself with Compliance Procedures
Understanding compliance is crucial in debt recovery. Research the relevant regulations and be prepared to discuss how you would ensure adherence to these guidelines in your role. This shows your commitment to ethical practices in collections.
✨Demonstrate Resilience and Confidence
The role may involve challenging conversations, so it's important to convey resilience. Share experiences where you remained calm under pressure and how you turned a negative interaction into a positive outcome. This will illustrate your suitability for the position.
