At a Glance
- Tasks: Provide top-notch support to customers and manage appointments with precision.
- Company: Join a professional services company with a strong team culture in Sheffield.
- Benefits: Full-time hours, potential for permanent role, and great working conditions.
- Other info: On-site parking and a supportive work environment await you.
- Why this job: Be part of a dynamic team that values customer relationships and problem-solving.
- Qualifications: Strong communication skills and ability to handle a busy workload.
Sue Ross Recruitment are pleased to be working with their client based in south Sheffield who are looking for a Service Support Co-Ordinator/ Administrator to join their small but well established team. This is a full time, Monday to Friday role on a temporary basis with the potential for the role to be extended and possibly become permanent.
The right candidate will have excellent customer service experience combined with the ability to liaise with and organise a very demanding workload. You must be able to maintain excellent customer working relationships and demonstrate confident telephone skills. You will combine this with a highly organised mindset and attention to detail.
Daily duties and responsibilities for this role include:
- Answering incoming calls
- Providing front line support to agents and customers
- Diary management and co-ordinating appointments in line with the requirements of the job
- Obtaining paperwork from 3rd parties ensuring compliance
- Keeping accurate records of information from both customers and clients
Candidate Requirements for the Service Support Co-ordinator:
- Ability to work equally well alone or as part of a team
- Excellent communication skills
- Ability to manage workloads, work calmly and methodically
- Great attention to detail
This is a truly professional services company who take pride in their business and have a successful team culture. Our client are looking for an energetic candidate who enjoys finding solutions and can manage expectations whilst providing a personalised experience to each query under often strict timelines. To be considered for this role you must be confident, articulate and well organised. Experience of understanding vulnerable customers will be desirable. Our client offer excellent working conditions, on site parking and a wonderful ethos.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Service Support Co-ordinator in Sheffield employer: Sue Ross Recruitment Ltd
Join a professional services company in south Sheffield that values teamwork and customer satisfaction. With excellent working conditions, on-site parking, and a supportive ethos, this role offers the chance to thrive in a dynamic environment while developing your skills in customer service and administration. The potential for permanent employment and a focus on employee growth make this an attractive opportunity for those seeking meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Co-ordinator in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Service Support Co-ordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role requires confident telephone communication, grab a friend and do some mock calls. This will help you feel more at ease when you get those interview calls.
✨Tip Number 3
Show off your organisational skills! When you land an interview, be ready to discuss how you manage your workload and keep everything in order. Bring examples of how you've juggled tasks in the past.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Service Support Co-ordinator in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience and organisational skills. We want to see how you can bring your unique flair to the Service Support Co-ordinator role!
Show Off Your Communication Skills:Since this role involves a lot of liaising with customers and agents, it’s crucial to demonstrate your excellent communication skills in your application. Use clear and confident language to showcase your ability to manage expectations.
Highlight Your Attention to Detail:We’re looking for someone who can keep accurate records and manage a demanding workload. Make sure to mention any relevant experiences that showcase your attention to detail and methodical approach.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Support Co-ordinator. Familiarise yourself with tasks like diary management and providing front-line support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to maintain calm under pressure and how you build strong relationships with clients.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and stay organised. You might want to share specific tools or methods you use for diary management and keeping accurate records. This will illustrate your attention to detail and ability to juggle multiple tasks effectively.
✨Practice Confident Communication
As the role requires confident telephone skills, practice speaking clearly and articulately. You could even do a mock interview with a friend to get comfortable discussing your experiences. Remember, the way you communicate can leave a lasting impression!
