At a Glance
- Tasks: Be the friendly face of a top law firm, greeting clients and managing calls.
- Company: Join a respected legal practice in Sheffield that values community and integrity.
- Benefits: Enjoy a collaborative environment with opportunities for career growth and varied tasks.
- Other info: This role is perfect for those who thrive in a dynamic, people-focused setting.
- Why this job: Make a real impact in a supportive team where every day brings new experiences.
- Qualifications: Looking for a confident, organised individual with reception or admin experience.
The predicted salary is between 24000 - 33600 £ per year.
Sue Ross Recruitment is delighted to be recruiting on behalf of a well-established and successful Sheffield-based business for a Receptionist / Customer Support Agent.
This is an excellent opportunity for a professional, customer-focused individual who enjoys working in a varied role where no two days are the same. Acting as the first point of contact for visitors, customers, and suppliers, you will play a key role in ensuring the smooth day-to-day running of the office while providing outstanding customer support across the business.
Key Responsibilities
- Answering and directing incoming calls to the appropriate departments and individuals.
- Welcoming visitors and ensuring a positive and professional first impression.
- Managing visitor sign-in procedures and issuing visitor badges in line with security protocols.
- Responding to customer and visitor enquiries via phone and email.
- Processing customer orders accurately using internal systems.
- Producing sales, order book, and other business reports as required.
- Providing administrative support to customer service and wider business teams, Managing office stationery supplies, monitoring stock levels and placing orders when required.
- Handling incoming and outgoing post, including franking mail and arranging courier collections.
- Receiving deliveries and ensuring parcels and correspondence are distributed appropriately.
- Maintaining voicemail messages, particularly during holiday and business closure periods.
- Coordinating internal communications and colleague whereabouts updates.
- Supporting showroom activities when required by delivering excellent customer service and product information.
- Assisting delivery drivers and facilitating site access as necessary.
- Maintaining a tidy, organised, and professional reception area.
The Successful Candidate Will Have
- Previous experience within a Reception, Customer Service, Sales Administration, or similar office-based role, Excellent customer service skills and a professional, friendly telephone manner.
- Strong IT skills, including Microsoft Office applications, particularly Excel.
- Experience using ERP, CRM, or order processing systems (Microsoft AX experience would be advantageous).
- Excellent communication skills with the ability to build positive relationships across all levels.
- Strong organisational skills with the ability to prioritise a varied workload, High attention to detail and accuracy.
- A proactive approach with strong problem-solving abilities.
- The ability to work effectively both independently and as part of a team, A positive, enthusiastic, and reliable attitude.
What\'s on Offer
- Permanent position with a reputable Sheffield employer.
- Varied role combining reception, administration, and customer support responsibilities.
- Friendly and supportive working environment.
- Monday to Friday 8.30am to 5pm with an early finish one day each week on a rota basis, 26 days holiday, plus statutory entitlement
- Generous contributory pension scheme and life assurance
- Westfield health Cash plan
- Free onsite Parking
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
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Receptionist in Sheffield employer: Sue Ross Recruitment Ltd
Sue Ross Legal is an excellent employer, offering a supportive and collaborative work environment where you can thrive as a Costs Draftsperson. With a focus on professionalism and empathy, the firm provides opportunities for personal and professional growth while working on meaningful cases that make a real difference in clients' lives. Located in a vibrant area, employees enjoy a friendly culture that values accuracy and high-quality legal work, making it an ideal place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Sheffield
✨Tip Number 1
Familiarise yourself with the law firm's values and culture. Since they emphasise community, approachability, excellence, and integrity, think about how you can demonstrate these qualities in your interactions during the interview.
✨Tip Number 2
Practice your client-facing skills. As a receptionist, you'll be the first point of contact for clients and visitors, so role-play scenarios with friends or family to enhance your greeting and assistance techniques.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will help you illustrate your ability to multitask effectively in a busy reception environment.
✨Tip Number 4
Network with current or former employees of the firm if possible. They can provide insights into the work culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Receptionist in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in reception or administrative roles. Emphasise skills like client service, organisation, and multitasking, which are crucial for this position.
Craft a Strong Cover Letter:Write a personalised cover letter that reflects your enthusiasm for the role and the law firm. Mention specific qualities they value, such as approachability and integrity, and how you embody these traits.
Showcase Your Communication Skills:Since the role involves client interaction, demonstrate your communication skills in your application. Use clear and professional language, and ensure there are no spelling or grammatical errors.
Highlight Teamwork Experience:Mention any previous experiences where you worked as part of a team. This is important as the role requires collaboration with colleagues to maintain reception cover and provide excellent service.
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Showcase Your Professionalism
As a receptionist, you'll be the first point of contact for clients and visitors. Make sure to dress smartly and maintain a professional demeanour throughout the interview. This will demonstrate your understanding of the role's importance in creating a positive first impression.
✨Demonstrate Your Multitasking Skills
The role requires juggling various tasks simultaneously. Be prepared to discuss examples from your past experiences where you've successfully managed multiple responsibilities. This will highlight your organisational skills and ability to thrive in a busy environment.
✨Emphasise Your Client Service Commitment
Since the firm values excellent client service, share specific instances where you've gone above and beyond to assist clients or colleagues. This will show that you align with their commitment to high standards and client satisfaction.
✨Prepare Questions About Team Dynamics
As teamwork is essential in this role, come prepared with questions about the reception team's dynamics and how they collaborate. This shows your interest in being a proactive team player and your eagerness to contribute positively to the workplace culture.
