At a Glance
- Tasks: Provide exceptional customer service and support B2B clients across Italy.
- Company: Join a global leader known for innovation and quality.
- Benefits: Enjoy hybrid working, competitive pay, and career growth opportunities.
- Other info: Access to wellbeing programmes and continuous training for personal development.
- Why this job: Make a real impact while building strong relationships in a dynamic environment.
- Qualifications: Fluent in Italian and English with 1-2 years of customer service experience.
Sue Ross Recruitment are delighted to be working on behalf of our client to recruit this exciting opportunity.
Are you a fluent Italian speaker with exceptional communication skills and a passion for outstanding customer service?
We are supporting our client, a global industry leader, in their search for a Customer Service Representative to support B2B customers across Italy.
In this role, you will be the first point of contact for customers, providing expert assistance with enquiries, processing orders, resolving issues, and maintaining strong, trusted relationships.
Working closely with various internal teams, you’ll ensure a smooth and positive customer experience from start to finish.
This position is offered on a full-time hybrid basis.
Key Responsibilities
- Receive and process customer orders via email, phone, and digital systems.
- Ensure accurate and timely order entry into the ERP system.
- Handle customer enquiries and resolve complaints within designated responsibilities.
- Manage domestic orders of basic complexity in line with established procedures.
- Collaborate with internal teams including Shipping, Import/Export, Planning, Inventory, and Sales.
- Identify issues requiring escalation and communicate them promptly.
- Maintain detailed documentation and correspondence related to customer interactions.
- Build effective relationships across the organisation to support seamless service delivery.
- Positively contribute to the team environment and assist with holiday cover planning.
- Undertake additional tasks as required.
Candidate requirements
- 1–2 years’ experience in a customer service or similar role.
- Experience within an import / export role.
- Strong communication, problem‑solving, and customer support skills.
- Confident working with multiple internal departments.
- Experience using ERP systems and Microsoft Office.
- Able to follow structured procedures while adapting where necessary.
- Fluent in Italian and English – essential.
- What’s on Offer
- A strong work-life balance that supports your wellbeing.
- Hybrid working pattern.
- Competitive compensation package.
- Career growth opportunities in a truly international environment.
- Continuous training and development through structured learning platforms.
- Access to wellbeing, mental health, and inclusion programmes that make a real difference.
- About the Organisation
Our client is a global leader in their field, known for innovation, high-quality products, and a commitment to making a positive impact.
They offer an inclusive working environment where employees are supported in their development, encouraged to grow, and empowered to make meaningful contributions.
Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants.
Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment
Customer Service Support Italian Speaking in Sheffield employer: Sue Ross Recruitment Ltd
Our client is a global leader in their industry, offering a dynamic and inclusive work environment that prioritises employee wellbeing and development. With a strong focus on career growth and continuous training, this role provides an excellent opportunity for Italian-speaking customer service professionals to thrive in a supportive atmosphere while contributing to a company known for its innovation and high-quality products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support Italian Speaking in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sue Ross Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sue Ross Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Support Italian Speaking in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sue Ross Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Sue Ross Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sue Ross Recruitment Ltd!
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
