At a Glance
- Tasks: Support customers and ensure seamless order processes in a fast-paced global environment.
- Company: Join an international manufacturing company with a supportive team culture.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional development.
- Other info: Dynamic role with opportunities for growth in a well-established business.
- Why this job: Make a real impact by providing excellent customer service and building strong relationships.
- Qualifications: Previous customer service experience and strong communication skills required.
Sue Ross Recruitment are working with an international manufacturing company based in North Sheffield, who are seeking a proactive and customer-focused Customer Service Representative to join their growing team, on a 12 month Fixed Term Contract basis. This is an exciting opportunity to work in a fast-paced, global organisation where you will play a key role in supporting customers and ensuring a seamless order process from enquiry through to delivery.
The Role
- Provide a high level of customer service, support, and technical guidance to both internal and external customers.
- Handle customer orders, resolving queries, and building strong working relationships to ensure the best possible service delivery.
- Receive and process customer orders via telephone, email, and electronic systems.
- Accurately enter and amend orders within the ERP system, ensuring all deadlines and order cut-off times are met.
- Handle customer queries and complaints efficiently, resolving issues within your remit.
- Manage orders of a basic level of complexity with accuracy and attention to detail.
- Follow established work instructions, suggesting amendments where necessary.
- Support coordination of customer service activities, including shipping, inventory and production schedules.
- Review reports, orders, and shipment details to support operational efficiency.
- Escalate customer issues to management in a timely manner when required.
- Build strong relationships with internal departments to ensure excellent customer outcomes.
- Prepare and review customer correspondence and documentation.
About You
- Previous customer service or order processing experience (ideally within manufacturing or a similar environment).
- Export / shipping documentation experience.
- Strong administrative and organisational skills.
- Confident communicator with excellent interpersonal skills.
- Ability to work to deadlines in a fast-paced environment.
- Good problem-solving skills and attention to detail.
- Experience with ERP systems is advantageous.
- A team player with a positive and proactive approach.
What’s On Offer
- Competitive salary up to £28,000.
- Hybrid working model.
- Opportunity to work with a well-established, international business.
- Supportive team environment and opportunities for development.
If you are a driven customer service professional looking for your next opportunity in a dynamic and global organisation, we would love to hear from you. Apply now via Sue Ross Recruitment.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Customer Service Specialist with Export Shipping in Sheffield employer: Sue Ross Recruitment Ltd
Join a dynamic international manufacturing company in North Sheffield, where you will thrive in a supportive team environment that values customer service excellence and employee development. With a competitive salary and a hybrid working model, this role offers the chance to grow your skills while contributing to a seamless order process in a fast-paced global setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist with Export Shipping in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Just keep it short and sweet, and reiterate your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Specialist with Export Shipping in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and order processing. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to mention any experience you have in resolving queries or complaints.
Highlight Your Attention to Detail:This position requires accuracy in handling orders and documentation. Be sure to mention any specific examples where your attention to detail made a difference in your previous roles. We love seeing candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role as quickly as possible. Don’t miss out on this opportunity!
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the international manufacturing company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service abilities. Think about times when you resolved a difficult query or built strong relationships with customers. This will demonstrate your proactive approach and problem-solving skills.
✨Familiarise Yourself with ERP Systems
Since experience with ERP systems is advantageous for this role, brush up on any relevant software you’ve used before. If you’re not familiar with the specific system they use, mention your willingness to learn quickly and adapt to new technologies.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer service, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
