At a Glance
- Tasks: Provide first-line technical support for users and monitor server performance.
- Company: Respected provider of commercial IT solutions with a focus on innovation.
- Benefits: Permanent position with opportunities for growth in a dynamic environment.
- Other info: Join a hybrid work culture and enhance your skills with hands-on experience.
- Why this job: Kickstart your IT career and make a real difference in user support.
- Qualifications: 1-2 years in IT support, basic knowledge of Windows and networking.
The predicted salary is between 30000 - 42000 £ per year.
Sue Ross Recruitment are working on behalf of our client, a highly respected provider of commercial services including electrical, mechanical, data & IT solutions, to recruit a 1st Line Support Engineer on a permanent basis. The key function of the 1st Line Support Engineer is to provide first-line technical support across server infrastructure and end-user devices in a hybrid IT environment. This role focuses on user support, device and server monitoring, patching, and basic systems administration, ensuring reliable and secure day-to-day IT operations.
Key Responsibilities for the 1st Line Support Engineer
- End-User Support
- Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot hardware, software, and basic network connectivity issues
- Support Windows and/or macOS operating systems and common business applications
- Assist users with account access, password resets, and basic security practices
- Server & Infrastructure Support
- Monitor on-premises and cloud-based servers for availability and performance
- Assist with basic server administration tasks (user accounts, permissions, services)
- Escalate complex server or infrastructure issues to senior support as required
- Patching & Systems Management
- Perform routine patching and updates for servers and end-user devices
- Assist with endpoint management tools (e.g., MDM, RMM, or device management platforms)
- Verify patch compliance and report issues or failures
- Hybrid Environment Support
- Support systems in a hybrid environment (on-premises and cloud-based platforms)
- Assist with Microsoft 365, Active Directory, Azure AD/Entra ID, or similar services
- Help maintain secure access to systems for remote and on-site users
- Documentation & Process
- Log incidents, requests, and resolutions accurately in the ticketing system
- Follow standard operating procedures and contribute to IT documentation
- Communicate clearly with users regarding issue status and resolution
Candidate Requirements for the 1st Line Support Engineer:
- 1–2 years of experience in an IT support or service desk role
- Basic understanding of:
- Windows operating systems (Windows 10/11, Windows Server fundamentals)
- End-user hardware troubleshooting
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with patching and endpoint management concepts
- Ability to prioritise tasks and work within a ticket-based environment
Preferred Qualifications for the 1st Line Support Engineer
- Experience supporting a hybrid IT environment (on-premises and cloud)
- Exposure to Microsoft 365, Active Directory, and Azure/Entra ID
- Familiarity with endpoint management or patching tools
- Entry-level certifications (e.g., CompTIA A, Network, Microsoft Fundamentals)
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
1st Line Support Engineer in Sheffield employer: Sue Ross Recruitment Ltd
Join a dynamic team as a 1st Line Support Engineer with a highly respected provider of commercial services, where you will play a crucial role in ensuring seamless IT operations. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, all while offering competitive benefits and a supportive environment in a hybrid IT setting. Experience the unique advantage of working in a forward-thinking organisation that values innovation and teamwork, making it an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for 1st Line Support roles and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your skills! If you’ve got any projects or experiences that highlight your troubleshooting abilities or knowledge of hybrid environments, make sure to mention them. Real-world examples can set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates ready to jump into the world of IT support.
We think you need these skills to ace 1st Line Support Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st Line Support Engineer role. Highlight your experience with Windows and macOS, as well as any troubleshooting skills you have. We want to see how your background fits with what we're looking for!
Show Off Your Skills:In your cover letter, don’t just list your qualifications—show us how you've used them in real situations. Talk about specific instances where you provided user support or resolved technical issues. This helps us see you in action!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, especially since you'll be doing a lot of that in the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems, basic networking concepts, and end-user hardware troubleshooting. Being able to confidently discuss these topics will show that you have the foundational skills needed for the role.
✨Familiarise Yourself with Hybrid Environments
Since the role involves supporting both on-premises and cloud-based systems, make sure you understand how they work together. Be ready to talk about any experience you have with Microsoft 365, Active Directory, or Azure AD, as this will be crucial in your interview.
✨Practice Problem-Solving Scenarios
Prepare for common troubleshooting scenarios you might face as a 1st Line Support Engineer. Think through how you would handle issues like password resets or connectivity problems, and be ready to explain your thought process during the interview.
✨Show Off Your Communication Skills
As you'll be interacting with users regularly, it's important to demonstrate your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, and be prepared to discuss how you keep users informed about their support requests.
