At a Glance
- Tasks: Provide top-notch support to customers and manage appointments with precision.
- Company: A professional services company with a strong team culture in south Sheffield.
- Benefits: Full-time hours, potential for permanent role, and great working conditions.
- Other info: Energetic environment with on-site parking and a focus on personal growth.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and ability to manage workloads effectively.
The predicted salary is between 25000 - 30000 € per year.
Sue Ross Recruitment are pleased to be working with their client based in south Sheffield who are looking for a Service Support Co‑Ordinator/ Administrator to join their small but well established team. This is a full time, Monday to Friday role on a temporary basis with the potential for the role to be extended and possibly become permanent.
The right candidate will have excellent customer service experience combined with the ability to liaise with and organise a very demanding workload. You must be able to maintain excellent customer working relationships and demonstrate confident telephone skills. You will combine this with a highly organised mindset and attention to detail.
Daily duties and responsibilities for this role include:
- Answering incoming calls
- Providing front line support to agents and customers
- Diary management and co‑ordinating appointments in line with the requirements of the job
- Obtaining paperwork from 3rd parties ensuring compliance
- Keeping accurate records of information from both customers and clients
Candidate Requirements for the Service Support Co-ordinator:
- Ability to work equally well alone or as part of a team
- Excellent communication skills
- Ability to manage workloads, work calmly and methodically
- Great attention to detail
This is a truly professional services company who take pride in their business and have a successful team culture. Our client are looking for an energetic candidate who enjoys finding solutions and can manage expectations whilst providing a personalised experience to each query under often strict timelines. To be considered for this role you must be confident, articulate and well organised. Experience of understanding vulnerable customers will be desirable. Our client offer excellent working conditions, on site parking and a wonderful ethos.
Service Support Co-ordinator employer: Sue Ross Recruitment Ltd
Join a dynamic and supportive team in south Sheffield as a Service Support Co-ordinator, where your contributions will be valued in a professional services environment. Our client offers excellent working conditions, on-site parking, and a strong team culture that fosters personal growth and development. With a focus on providing exceptional customer service, this role presents an opportunity to thrive in a rewarding atmosphere while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Co-ordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and team dynamics. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role involves a lot of customer interaction, it’s crucial to sound confident and articulate over the phone. Try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you’ve managed demanding workloads in the past. Use specific situations where your attention to detail made a difference, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Service Support Co-ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and organisational skills, as these are key for the Service Support Co-ordinator role.
Craft a Personal Cover Letter:Use your cover letter to showcase your personality and explain why you’re the perfect fit for the team. Mention specific examples of how you've managed demanding workloads or provided excellent customer support in the past.
Show Off Your Communication Skills:Since this role requires confident telephone skills, consider mentioning any relevant experiences where you’ve successfully communicated with customers or clients. This will help us see how you can maintain those excellent working relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Support Co-ordinator. Familiarise yourself with the daily tasks mentioned in the job description, like diary management and providing front-line support. This will help you demonstrate how your skills align perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you’ve successfully handled customer queries or complaints. Be ready to discuss how you maintained relationships and provided personalised solutions under pressure.
✨Demonstrate Your Organisational Skills
The ability to manage a demanding workload is crucial. Bring up specific instances where you’ve juggled multiple tasks effectively. You might even want to mention any tools or methods you use to stay organised, as this shows you have a proactive approach to managing your time.
✨Practice Confident Communication
As the role requires confident telephone skills, practice speaking clearly and articulately. You could do mock calls with a friend or family member to get comfortable. Remember, the way you communicate can leave a lasting impression, so be sure to convey your enthusiasm and professionalism throughout the interview.
