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- Tasks: Manage key accounts, ensuring customer satisfaction and driving revenue growth.
- Company: Join a leading multinational engineering company with a strong reputation in the industry.
- Benefits: Enjoy opportunities for travel, professional development, and a dynamic work environment.
- Why this job: Be the vital link between customers and the company, making a real impact on their success.
- Qualifications: 8+ years in Key Account Management, ideally in manufacturing; German skills are a plus.
- Other info: Travel across Europe and collaborate with diverse teams to deliver tailored solutions.
The predicted salary is between 43200 - 72000 £ per year.
Sue Ross Recruitment are working with a leading multinational engineering company in the recruitment of a Key Account Manager. The Key Account Manager (KAM) is responsible for managing and expanding relationships with strategically important multinational accounts. This role focuses on delivering exceptional customer service, driving revenue growth, and ensuring the successful onboarding and retention of key accounts. The KAM will act as the primary liaison between the customer and the organisation, ensuring alignment between customer needs and company offerings.
Key Responsibilities:
- Customer Relationship Management:
- Develop and maintain strong, long-lasting relationships with key customers.
- Serve as the main point of contact for assigned accounts, ensuring a high level of customer satisfaction.
- Address and resolve any issues or concerns that arise, ensuring prompt and effective solutions.
- Oversee the onboarding process for new accounts, ensuring a smooth and efficient transition.
- Collaborate with internal teams to deliver technical support tailored to the specific needs of each customer.
- Act as the communications bridge between the customer and the organisation.
- Facilitate clear and effective communication to ensure customer expectations are met and exceeded.
- Develop accurate revenue forecasts for assigned accounts, based on market analysis and customer insights.
- Regularly review and adjust forecasts to reflect changes in customer needs and market conditions.
Key requirements:
- You will be expected to travel to visit customers in Europe and the manufacturing facility in Germany; therefore, German language skills are advantageous.
- Bachelor's degree in Business, Sales, Marketing, Engineering, or related field.
- 8+ years of experience in Key Account Management or Sales, in manufacturing, ideally with an OEM or Tier 1 supplier, in investment casting or a relatable field in the metals processing industry.
- Proven ability to build and maintain strong relationships with multinational accounts.
- Strong sales skills with a history of achieving revenue growth through upselling, cross-selling, and strategic account management.
- Experience in contract negotiation and pricing, ensuring competitiveness and profitability.
- Proficiency in CRM software and strong MS Office skills for reporting and presentations.
- Excellent communication and collaboration skills, acting as a liaison between customers and internal teams.
- Problem-solving mindset with the ability to resolve customer issues promptly and effectively.
- Strong market analysis and forecasting abilities to adjust strategies based on customer insights and trends.
- Customer-centric approach with a focus on delivering exceptional service and driving customer retention.
Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Key Account Manager (Engineering) employer: Sue Ross Recruitment Ltd
Contact Detail:
Sue Ross Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager (Engineering)
✨Tip Number 1
Familiarise yourself with the engineering industry, particularly in investment casting and metals processing. Understanding the specific challenges and trends in these sectors will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the engineering field, especially those who have experience in key account management. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about job openings.
✨Tip Number 3
Brush up on your German language skills if you’re not already fluent. Since the role involves travel to Germany and working with European clients, being able to communicate effectively in German can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your previous successes in revenue growth and customer relationship management during interviews. Have specific examples ready that showcase your ability to upsell, cross-sell, and manage key accounts effectively.
We think you need these skills to ace Key Account Manager (Engineering)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Key Account Management, particularly in the engineering or manufacturing sectors. Emphasise your ability to build relationships and drive revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed key accounts and resolved customer issues in the past.
Highlight Language Skills: If you have German language skills, be sure to mention them prominently in your application. This could set you apart from other candidates, especially since the role involves travel to Germany.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've effectively solved customer issues in previous roles. This will demonstrate your problem-solving mindset and customer-centric approach, which are crucial for this position.
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Know Your Accounts
Before the interview, research the key accounts you might be managing. Understand their business models, challenges, and how your potential employer's offerings can meet their needs. This will show your proactive approach and genuine interest in the role.
✨Demonstrate Relationship Building Skills
Be prepared to discuss specific examples of how you've successfully built and maintained relationships with clients in the past. Highlight your communication skills and any strategies you've used to ensure customer satisfaction and retention.
✨Showcase Problem-Solving Abilities
Think of instances where you've resolved customer issues effectively. Be ready to explain your thought process and the steps you took to find a solution. This will demonstrate your problem-solving mindset, which is crucial for a Key Account Manager.
✨Prepare for Revenue Forecasting Questions
Since revenue forecasting is a key responsibility, brush up on your market analysis skills. Be ready to discuss how you would approach developing accurate forecasts based on customer insights and market trends, showcasing your analytical abilities.
