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- Tasks: Support UK and international customers with outstanding service and manage complex processes.
- Company: Join a respected global manufacturing specialist with a collaborative culture.
- Benefits: Competitive salary, fixed-term contract, and exposure to international projects.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Fluency in German and experience in customer service, ideally in manufacturing.
- Other info: Join a supportive, multilingual team and enjoy excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a German Speaking Customer Service Specialist for a fixed-term contract for 12 months. This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment.
Key Responsibilities:
- Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met
- Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems
- Contribute to projects such as Salesforce implementation, new product launches, and process improvements
- Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction
- Build strong customer relationships, providing technical guidance where appropriate
- Maintain accurate customer records and documentation
Candidate Requirements:
- Proven experience in a customer service role, ideally in a manufacturing or export environment
- Fluency in German is required
- Excellent problem-solving and communication skills
- Ability to manage multiple tasks while maintaining attention to detail
- Confident using CRM systems (Salesforce experience beneficial) and Microsoft Office
- A proactive team player with a positive and flexible approach
What’s On Offer:
- Fixed-term contract for 12 months
- Competitive salary
- Opportunity to join a well-established, global company
- Be part of a supportive, dynamic, and multilingual team
- Exposure to international customers and projects
This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward-thinking team culture. To apply, please send your CV to Sue Ross Recruitment. We look forward to helping you take the next step in your career.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
German Speaking Customer Service Administrator employer: Sue Ross Recruitment Ltd
Contact Detail:
Sue Ross Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a German Speaking Customer Service Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky customer queries or complaints. This will help you feel more confident and show potential employers that you're ready to tackle the challenges of the role.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email to express your continued interest can set you apart from other candidates and shows that you're proactive.
✨Tip Number 4
Check out our website for the latest job openings. We often have roles that might not be advertised elsewhere, and applying directly through us can give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace German Speaking Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a German Speaking Customer Service Administrator. Highlight your relevant experience in customer service, especially in manufacturing or export environments, and don’t forget to showcase your fluency in German!
Show Off Your Skills: In your application, emphasise your problem-solving and communication skills. Mention any experience you have with CRM systems like Salesforce, as well as your ability to manage multiple tasks while keeping an eye on the details.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how you can contribute to the team. Be sure to mention your proactive approach and team player mentality.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows that you’re serious about joining our dynamic team!
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in a manufacturing or export context. Be ready to discuss how you've handled complex queries and resolved complaints in the past. This will show that you understand the role and can hit the ground running.
✨Show Off Your Language Skills
Since fluency in German is a must, practice speaking and writing in German before the interview. You might be asked to demonstrate your language skills, so be prepared to answer questions or even role-play a customer interaction in German.
✨Familiarise Yourself with CRM Systems
If you have experience with Salesforce or similar CRM systems, make sure to highlight it. If not, do a bit of research on how these systems work and be ready to discuss how you would use them to manage customer relationships effectively.
✨Prepare for Team Dynamics
This role involves working closely with various departments, so think about examples from your past where you collaborated with others. Be ready to share how you contributed to team projects and maintained strong relationships with colleagues to enhance customer satisfaction.