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- Tasks: Support international customers by processing orders and resolving queries in a dynamic team.
- Company: Join a respected global manufacturing specialist with a collaborative culture.
- Benefits: Competitive salary, fixed-term contract, and exposure to international projects.
- Why this job: Be part of a multilingual team and make a real impact on customer satisfaction.
- Qualifications: Fluency in French and experience in customer service, ideally in manufacturing.
- Other info: Enjoy a supportive environment with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a French Speaking Customer Service Specialist for a fixed-term contract for 12 months. This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment.
Key Responsibilities:
- Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met
- Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems
- Contribute to projects such as Salesforce implementation, new product launches, and process improvements
- Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction
- Build strong customer relationships, providing technical guidance where appropriate
- Maintain accurate customer records and documentation
Candidate Requirements:
- Proven experience in a customer service role, ideally in a manufacturing or export environment
- Fluency in French is required
- Excellent problem-solving and communication skills
- Ability to manage multiple tasks while maintaining attention to detail
- Confident using CRM systems (Salesforce experience beneficial) and Microsoft Office
- A proactive team player with a positive and flexible approach
What’s On Offer:
- Fixed-term contract for 12 months
- Competitive salary
- Opportunity to join a well-established, global company
- Be part of a supportive, dynamic, and multilingual team
- Exposure to international customers and projects
This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward-thinking team culture. To apply, please send your CV to Sue Ross Recruitment. We look forward to helping you take the next step in your career.
Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
French Speaking Customer Service Specialist employer: Sue Ross Recruitment Ltd
Contact Detail:
Sue Ross Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a French Speaking Customer Service Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky customer queries or complaints. We want you to shine and show off those problem-solving skills that are key for this role!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Check out our website for openings that match your skills and interests. Tailor your approach to each company, showing them why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team!
We think you need these skills to ace French Speaking Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of French Speaking Customer Service Specialist. Highlight your relevant experience in customer service, especially in manufacturing or export environments, and don’t forget to showcase your fluency in French!
Showcase Your Skills: In your application, emphasise your problem-solving and communication skills. Mention any experience you have with CRM systems like Salesforce, as this will make you stand out to us at StudySmarter.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to see your key achievements and how they relate to the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Good luck!
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Research the company’s background, values, and recent projects. Understanding their operations, especially in manufacturing and exports, will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you successfully handled customer queries or complaints. Be ready to discuss how you resolved issues and maintained customer satisfaction, as this is key for the role.
✨Familiarise Yourself with CRM Systems
If you have experience with Salesforce or similar CRM systems, be prepared to discuss it. If not, take some time to learn the basics of Salesforce, as it could come up during the interview and show your proactive approach.
