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- Tasks: Join a dynamic team to support UK and international customers with outstanding service.
- Company: Work for a respected global manufacturing specialist with a collaborative culture.
- Benefits: Enjoy a competitive salary, fixed-term contract, and exposure to international projects.
- Why this job: Be part of a forward-thinking team that values customer relationships and process improvements.
- Qualifications: Experience in customer service, fluency in French or Spanish, and CRM skills are preferred.
- Other info: Opportunity to contribute to exciting projects like Salesforce implementation and new product launches.
The predicted salary is between 22800 - 34200 £ per year.
Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a Customer Service Specialist for a fixed-term contract of approximately 14 months. This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment.
Key Responsibilities:
- Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met
- Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems
- Manage complex orders, including export documentation and certifications
- Contribute to projects such as Salesforce implementation, new product launches, and process improvements
- Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction
- Build strong customer relationships, providing technical guidance where appropriate
- Maintain accurate customer records and documentation
Candidate Requirements:
- Proven experience in a customer service role, ideally in a manufacturing or export environment
- Fluency in French and/or Spanish is highly desirable
- Knowledge of export processes/documentation and/or purchasing is advantageous
- Excellent problem-solving and communication skills
- Ability to manage multiple tasks while maintaining attention to detail
- Confident using CRM systems (Salesforce experience beneficial) and Microsoft Office
- A proactive team player with a positive and flexible approach
What’s On Offer:
- Fixed-term contract for approx. 14 months
- Competitive salary of £28,500
- Opportunity to join a well-established, global company
- Be part of a supportive, dynamic, and multilingual team
- Exposure to international customers and projects
This is an outstanding organisation to work with and the successful candidate will enjoy being part of a dynamic and forward thinking team culture. To apply, please send your CV to Sue Ross Recruitment. We look forward to helping you take the next step in your career.
Customer Service Specialist employer: Sue Ross Recruitment Ltd
Contact Detail:
Sue Ross Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the specific export processes and documentation relevant to the manufacturing industry. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Brush up on your language skills, especially if you speak French or Spanish. Being able to communicate effectively with international customers can set you apart from other candidates and show that you're ready to engage in a global environment.
✨Tip Number 3
Gain a solid understanding of CRM systems, particularly Salesforce. If you have experience using these tools, be prepared to discuss how you've used them to improve customer service or streamline processes in your previous roles.
✨Tip Number 4
Highlight your problem-solving skills by preparing examples of how you've successfully handled complex customer queries or complaints in the past. This will showcase your ability to manage multiple tasks while maintaining attention to detail.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in manufacturing or export environments. Emphasise any roles where you managed complex orders or handled customer queries.
Showcase Language Skills: If you are fluent in French and/or Spanish, make this prominent in your application. Mention specific instances where you used these languages to enhance customer service.
Highlight Problem-Solving Abilities: Provide examples in your cover letter of how you've successfully resolved customer complaints or managed multiple tasks while maintaining attention to detail. This will demonstrate your suitability for the role.
Research the Company: Familiarise yourself with the company’s operations and values. Understanding their approach to customer service and international business will help you tailor your application and prepare for potential interviews.
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in manufacturing or export environments. Highlight specific examples where you successfully resolved customer queries or complaints, as this will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Language Skills
If you speak French or Spanish, make sure to mention this during the interview. Being multilingual is a significant advantage for this position, so be ready to discuss how your language skills can enhance customer relationships and support international clients.
✨Familiarise Yourself with Export Processes
Since the role involves managing complex orders and export documentation, it’s beneficial to brush up on your knowledge of these processes. Be prepared to discuss any relevant experience you have and how you can contribute to streamlining these operations.
✨Highlight Your Teamwork Skills
This position requires collaboration with various departments. Share examples of how you've worked effectively in a team setting, particularly in high-pressure situations. Emphasising your proactive and flexible approach will show that you are a great fit for their dynamic team culture.
