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- Tasks: Join our team to handle customer enquiries and process sales orders with flair.
- Company: Sue Ross Recruitment connects talent with exciting opportunities in various sectors.
- Benefits: Enjoy a hybrid work environment, balancing remote and on-site flexibility.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in customer service.
- Qualifications: Fluent German is essential; experience with Sales Force is a plus.
- Other info: This is a 12-month Fixed Term Contract with potential for growth.
The predicted salary is between 28800 - 43200 £ per year.
Sue Ross Recruitment are looking for someone who is wanting to take on a new and exciting opportunity in Customer Service with fluent German speaking. We are seeking a dedicated and talented individual to join our client based in Chapeltown for a 12-month Fixed Term Contract. This role offers the chance to work in a hybrid environment, balancing both remote and on-site work, allowing you to take advantage of the best of both worlds.
Daily Duties & Responsibilities for this role include:
- Processing all sales orders in a timely manner
- Making sure all orders are entered onto the system in a timely manner
- Processing any request amendments
- Handling complex customer enquiries and resolving questions and complaints
- Clarifying orders, providing technical guidance and facilitating recurring orders
- Building ongoing relationships with customers
The right candidate will be pro-active and ensure positive reinforcement within the customer service team. You will have the ability to work independently and as part of a team, participate in meetings, and provide first class customer service. A knowledge of Sales Force will be beneficial. Speaking fluent German is a requirement for this role.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Contact Detail:
Sue Ross Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during any potential interviews.
✨Tip Number 2
Familiarise yourself with Salesforce or similar CRM systems. Understanding how to navigate these platforms will not only impress your interviewers but also prepare you for the daily tasks of the role.
✨Tip Number 3
Research the company and its customer service philosophy. Being able to discuss their values and how you align with them can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've handled complex customer enquiries in the past. Having specific scenarios ready to share can demonstrate your problem-solving skills and customer service experience effectively.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you handled complex enquiries or built relationships with customers. Emphasise your fluency in German and any experience with Sales Force.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work both independently and as part of a team. Mention specific examples of how you've successfully resolved customer complaints or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline skills that are pertinent to the role, such as problem-solving, communication, and technical guidance. Make sure to mention your proactive approach and ability to reinforce positive team dynamics.
Follow Application Instructions: Ensure you follow all application instructions provided by Sue Ross Recruitment. Double-check that you have included all required documents and that your application is submitted before the deadline.
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Showcase Your Language Skills
Since fluency in German is a requirement, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in German to show your confidence and proficiency.
✨Understand the Role
Familiarise yourself with the daily duties and responsibilities outlined in the job description. Be ready to discuss how your previous experience aligns with tasks like processing orders and handling complex enquiries.
✨Highlight Teamwork and Independence
The role requires both independent work and collaboration. Prepare examples from your past experiences that illustrate your ability to thrive in both settings, showcasing your adaptability and teamwork skills.
✨Research the Company
Take some time to learn about the company and its values. Being knowledgeable about their operations will help you tailor your answers and show genuine interest in the position and the organisation.
