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- Tasks: Join us as a Customer Service Specialist, handling orders and resolving customer queries.
- Company: Sue Ross Recruitment connects talent with exciting opportunities in various sectors.
- Benefits: Enjoy a hybrid work environment, combining remote flexibility with on-site collaboration.
- Why this job: Be part of a dynamic team, enhancing customer relationships while developing your skills.
- Qualifications: Fluent German is essential; experience with Sales Force is a plus.
- Other info: This is a 12-month Fixed Term Contract with potential for growth.
The predicted salary is between 28800 - 43200 £ per year.
Sue Ross Recruitment are looking for someone who is wanting to take on a new and exciting opportunity in Customer Service with fluent German speaking. We are seeking a dedicated and talented individual to join our client based in Chapeltown for a 12-month Fixed Term Contract. This role offers the chance to work in a hybrid environment, balancing both remote and on-site work, allowing you to take advantage of the best of both worlds.
Daily Duties & Responsibilities for this role include:
- Processing all sales orders in a timely manner
- Making sure all orders are entered onto the system in a timely manner
- Processing any request amendments
- Handling complex customer enquiries and resolving questions and complaints
- Clarifying orders, providing technical guidance and facilitating recurring orders
- Building ongoing relationships with customers
The right candidate will be pro-active and ensure positive reinforcement within the customer service team. You will have the ability to work independently and as part of a team, participate in meetings, and provide first class customer service. A knowledge of Sales Force will be beneficial. Speaking fluent German is a requirement for this role.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Customer Service Specialist employer: Sue Ross Recruitment Ltd
Contact Detail:
Sue Ross Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Brush up on your German language skills! Since fluency in German is a requirement, practice speaking and writing in German to ensure you can communicate effectively with customers.
✨Tip Number 2
Familiarise yourself with Salesforce. If you have access to online tutorials or courses, take some time to learn the basics of this software, as it will give you an edge in handling customer orders and enquiries.
✨Tip Number 3
Prepare for potential role-play scenarios during interviews. Think about how you would handle complex customer enquiries or complaints, as demonstrating your problem-solving skills can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for customer service! Be ready to discuss your previous experiences and how they relate to building relationships with customers, as this is a key aspect of the role.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you handled complex enquiries or built relationships with customers. Emphasise your fluency in German and any experience with Sales Force.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work both independently and as part of a team. Mention specific examples of how you've successfully resolved customer complaints or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline skills that are pertinent to the role, such as problem-solving, communication, and technical guidance. Make sure to mention your proficiency in German and any experience with sales order processing.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Showcase Your Language Skills
Since fluency in German is a requirement, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or discuss scenarios in German, so practice speaking confidently and clearly.
✨Understand the Role's Responsibilities
Familiarise yourself with the daily duties listed in the job description. Be ready to discuss how your previous experiences align with processing sales orders, handling customer enquiries, and building relationships with clients.
✨Highlight Your Customer Service Experience
Prepare examples from your past roles that showcase your ability to handle complex customer issues and provide excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Research the Company
Take some time to learn about the company you’re interviewing for. Understanding their values, culture, and products will help you tailor your answers and show genuine interest in the role.
