Customer Service Coordinator Apply now

Customer Service Coordinator

Sheffield Full-Time 28800 - 43200 £ / year (est.)
Apply now
S

At a Glance

  • Tasks: Join our team as a Customer Service Coordinator, providing top-notch support to customers.
  • Company: Work with a leading international company known for its popular DIY brand.
  • Benefits: Enjoy a full-time hybrid role with flexible work options.
  • Why this job: Be part of a dynamic team, solve real problems, and build lasting customer relationships.
  • Qualifications: 2-3 years of customer service experience and fluency in a second European language required.
  • Other info: Experience with ERP systems and export documentation is a plus.

The predicted salary is between 28800 - 43200 £ per year.

Sue Ross Recruitment are working with a leading international company, who are manufacturers of a well-known DIY brand. They are currently recruiting for an experienced customer service specialist to join their team. This is a full, time hybrid role. Candidate must speak a second European language fluently – ideally French, however any other European languages will be considered. You will be responsible for providing first class customer service, supporting internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships. Key duties: * Placing customers sales orders in a timely fashion and before order cut-off. * Receiving and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control. * Handling all levels of complexity in orders (including export paperwork and certifications). * Contributing actively alongside Senior CS Specialists, as a Subject Matter Expert in Projects such as SalesForce, New Product introductions, Export, Client on-boarding, Warehouse setups, IT enhancements, etc. * Responding to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant. * Assisting with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management. * Developing and reviewing correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns. * Building customer relationships and serving as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders. Required Skills and Experience: * 2-3 years of progressive customer service experience. * Providing customer service. * Resolving customer problems and concerns. * Developing correspondence and communications. * Applying department policies and procedures to difficult situations. * PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required. * Communicating with co-workers to provide and receive direction. * Experience of producing export documentation and knowledge of the export process and incoterms * Fluent English with fluency in a second European language Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment

Customer Service Coordinator employer: Sue Ross Recruitment Ltd

At Sue Ross Recruitment, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. As a Customer Service Coordinator in a leading international company known for its DIY brand, you will enjoy a hybrid work model, competitive benefits, and ample opportunities for professional growth. Our supportive culture encourages employees to develop their skills while building meaningful relationships with customers and colleagues alike.
S

Contact Detail:

Sue Ross Recruitment Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Coordinator

✨Tip Number 1

Make sure to highlight your experience in customer service, especially any specific examples where you resolved complex issues. This will show that you can handle the responsibilities of the role effectively.

✨Tip Number 2

Since fluency in a second European language is required, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in that language to boost your confidence.

✨Tip Number 3

Familiarize yourself with ERP systems like SAGE, SAP, or Oracle, as well as Microsoft Office applications. If you have experience with these tools, be ready to discuss how you've used them in previous roles.

✨Tip Number 4

Research the company and its products thoroughly. Understanding their brand and customer base will help you tailor your responses and demonstrate your genuine interest in the position.

We think you need these skills to ace Customer Service Coordinator

Fluent in English and a second European language (ideally French)
Customer Service Experience (2-3 years)
Problem-Solving Skills
Strong Communication Skills
Ability to Develop Correspondence and Documentation
Knowledge of Export Documentation and Processes
Familiarity with ERP Systems (SAGE, SAP, Oracle 11i/12)
Proficient in Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
Attention to Detail
Ability to Build Customer Relationships
Experience in Handling Complex Customer Needs
Adaptability to Changing Situations
Team Collaboration Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you handled complex inquiries or built customer relationships. Use specific examples that demonstrate your problem-solving skills.

Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and mention your fluency in a second European language. Discuss how your skills align with the responsibilities listed in the job description.

Showcase Relevant Skills: Emphasize your proficiency with ERP systems like SAGE, SAP, or Oracle, as well as your Microsoft Office skills. Mention any experience you have with export documentation and the export process.

Follow Up: After submitting your application, consider sending a brief follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.

How to prepare for a job interview at Sue Ross Recruitment Ltd

✨Showcase Your Language Skills

Since fluency in a second European language is crucial, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in that language to show your proficiency.

✨Highlight Your Customer Service Experience

Discuss specific examples from your previous roles where you successfully resolved customer issues or built strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

✨Familiarize Yourself with Relevant Software

Make sure you are comfortable discussing your experience with ERP systems like SAGE, SAP, or Oracle. Be ready to explain how you've used these tools to enhance customer service and manage orders effectively.

✨Prepare for Problem-Solving Questions

Expect questions that assess your problem-solving abilities. Think of complex customer situations you've handled in the past and be ready to walk the interviewer through your thought process and the solutions you implemented.

S
  • Customer Service Coordinator

    Sheffield
    Full-Time
    28800 - 43200 £ / year (est.)
    Apply now

    Application deadline: 2027-01-07

  • S

    Sue Ross Recruitment Ltd

  • Other open positions at Sue Ross Recruitment Ltd

    S
    Marketing Manager

    Sue Ross Recruitment Ltd

    Hope Valley Full-Time 28800 - 42000 £ / year (est.)
    S
    Accounts & Payroll Manager

    Sue Ross Recruitment Ltd

    Sheffield Full-Time
Similar positions in other companies
F
International Sales Coordinator

French Selection UK

Milton Keynes Full-Time 20400 - 47600 £ / year (est.)
E
German Customer Services Coordinator

Euro London Appointments

Wigan Full-Time 29000 £ / year
Europas größte Jobbörse für Gen-Z
discover-jobs-cta
Discover now
>