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- Tasks: Assist customers via phone, email, and online platforms while managing orders and resolving queries.
- Company: Join a well-established international client based in Sheffield with a strong team culture.
- Benefits: Enjoy hybrid working, growth opportunities, and daily use of your language skills.
- Why this job: Be part of a respected company that values teamwork and offers a supportive environment.
- Qualifications: Fluent in German and English, with 1-2 years in customer service and ERP system experience.
- Other info: This is a 12-month fixed-term contract position.
The predicted salary is between 28800 - 43200 £ per year.
Are you a fluent German speaker with a passion for delivering outstanding customer service? Sue Ross Recruitment are working with a well-established international client based in Sheffield, who are looking to recruit a Customer Service Representative to join their dedicated and dynamic team on a 12 month FTC. 🔹 Key Responsibilities: * Handle incoming customer orders via phone, email, and online platforms, ensuring accurate and timely entry into the ERP system. * Resolve queries and complaints efficiently, providing a high standard of service. * Coordinate with internal teams (shipping, inventory, scheduling, sales) to ensure smooth and timely deliveries. * Escalate customer concerns appropriately and in a timely manner. * Maintain accurate customer records and documentation. 🔹 Essential Skills & Experience: * Fluent German (spoken and written) – essential * Strong communication skills in English; * 1–2 years’ experience in a customer service or order processing environment * Confident with ERP systems (SAGE, SAP, Oracle preferred) * Proficient in Microsoft Office (Excel, Word, Outlook, etc.) * Strong organisational, problem-solving, and interpersonal skills * Ability to work independently and collaboratively 🔹 Why Work With Our Client? * Be part of a respected, international company with a strong team culture * Use and develop your language skills daily * Work in a supportive environment with growth opportunities * Hybrid working Interested? Send your CV quoting reference T4693 to Sue Ross Recruitment today and take the next step in your customer service career
Bilingual Customer Service employer: Sue Ross Recruitment Ltd
Contact Detail:
Sue Ross Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Service
✨Tip Number 1
Make sure to highlight your bilingual skills during any conversations or interviews. Being fluent in German and English is a key requirement for this role, so emphasise your language proficiency and any relevant experiences where you've used these skills.
✨Tip Number 2
Familiarise yourself with common ERP systems like SAGE, SAP, or Oracle. If you have experience with any of these, be ready to discuss how you've used them in previous roles, as this will show your potential employer that you're prepared to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer queries or complaints in the past. This will demonstrate your problem-solving skills and ability to provide high-quality customer service, which is crucial for this position.
✨Tip Number 4
Research the company culture and values of the international client. Understanding their ethos will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Bilingual Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills, particularly your fluency in German and English. Emphasise any relevant customer service experience and familiarity with ERP systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve queries efficiently. Mention specific examples from your past experiences that demonstrate your problem-solving skills.
Highlight Relevant Skills: In your application, clearly outline your organisational and interpersonal skills. Mention your proficiency in Microsoft Office and any experience you have with ERP systems like SAGE, SAP, or Oracle.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Showcase Your Language Skills
Since fluency in German is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the interview in German, so practice speaking and writing in the language beforehand.
✨Familiarise Yourself with ERP Systems
The job requires experience with ERP systems like SAGE, SAP, or Oracle. Brush up on your knowledge of these systems and be ready to discuss any relevant experience you have. If you’ve used similar software, mention that too!
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples of how you've handled difficult customers or resolved complaints in the past. This will show your problem-solving skills and ability to maintain a high standard of service.
✨Highlight Your Teamwork Skills
This position involves coordinating with various internal teams. Be ready to share examples of how you've successfully worked in a team environment, showcasing your interpersonal skills and ability to collaborate effectively.
