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- Tasks: Lead a dynamic team to deliver top-notch administrative support and drive continuous improvement.
- Company: Join a respected regional firm of solicitors known for its commitment to excellence.
- Benefits: Enjoy hybrid working, 25 days annual leave, health perks, and discounted car parking.
- Why this job: Be part of a supportive culture that values development and innovation in the legal sector.
- Qualifications: Experience in administration management and leading change initiatives, preferably in legal or professional services.
- Other info: Full-time role with a 35-hour work week, Monday to Friday.
The predicted salary is between 36000 - 60000 £ per year.
Sue Ross Recruitment are working on behalf of our client, a highly respected regional firm of solicitors, to recruit an Administration Shared Services Manager. You will be responsible for leading and managing an Administration Shared Services Team (currently a team of 3 but with plans for expansion) ensuring the delivery of high quality, efficient administrative support function to the wider team. The role involves overseeing operational performance, driving continuous improvement, supporting your people's development and acting as a key liaison between teams, clients and business partners.
Responsibilities:
- Provide day-to-day people leadership and management of the Team.
- Monitor, review and report on team performance against key service legal objectives.
- Allocate resource effectively, ensuring balanced workloads and timely delivery of support services.
- Maintain oversight of operational costs and contribute to budgeting and cost control efforts.
- Provide technical guidance and act as an escalation point for complex matters.
- Support the ongoing development of team members through coaching, mentoring and training.
- Lead on process improvement initiatives to streamline workflows and enhance service delivery.
- Build and maintain strong relationships with key stakeholders, including internal departments, clients and external partners.
- Ensure compliance with firm-wide policies, procedures and regulatory requirements.
- Ensuring all administrative functions are delivered efficiently and to a high standard.
- Monitoring workflow from the Shared Services inbox and ensuring timely task delegation and completion.
- Overseeing and ensuring dictations are actioned in a timely manner maintaining high levels of accuracy and quality.
- Identifying training needs and ensuring team capability in handling complex tasks such as client account queries, invoice raising and legal document formatting.
- Overseeing communication processes to ensure timely and professional interactions with clients and internal stakeholders.
- Leading by example in maintaining meticulous records, documentation and use of systems.
- Supporting the implementation of digital tools and templates, ensuring the team uses accurate, up-to-date documents and follow firm style protocols.
- Administrative support where necessary to support the business needs.
Candidate Requirements for the Administration Manager:
- Administration team management
- Experience of leading change initiatives
- Experience working within the legal sector, or similar professional services (accountancy, surveyors, consultancy etc)
What’s on Offer for the role of Administration Manager:
- Full time working 35 hours per week – Monday to Friday 9am to 5pm
- Hybrid working
- 25 days annual leave + bank holidays
- Holiday buy back scheme
- Westfield Health
- Discounted car parking
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Administration Manager employer: Sue Ross Recruitment Ltd
Contact Detail:
Sue Ross Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Manager
✨Tip Number 1
Familiarise yourself with the legal sector and its specific administrative needs. Understanding the nuances of legal processes and terminology will help you stand out as a candidate who can hit the ground running.
✨Tip Number 2
Highlight your experience in leading change initiatives. Be prepared to discuss specific examples where you've successfully implemented improvements or changes in previous roles, as this is crucial for the Administration Manager position.
✨Tip Number 3
Demonstrate your people management skills by preparing to share how you've developed team members in the past. Discuss your approach to coaching and mentoring, as well as any training programmes you've initiated.
✨Tip Number 4
Build a strong understanding of operational performance metrics. Be ready to talk about how you've monitored and improved team performance against key objectives, as this will be a significant part of the role.
We think you need these skills to ace Administration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration team management and any relevant change initiatives you've led. Use specific examples that demonstrate your leadership skills and familiarity with the legal sector or similar professional services.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Administration Manager role. Emphasise your ability to lead a team, manage operational performance, and drive continuous improvement. Show enthusiasm for the position and the firm.
Highlight Relevant Experience: In your application, clearly outline your previous roles in administration and any experience you have within the legal sector. Mention specific achievements that showcase your ability to improve processes and support team development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Administration Manager role.
How to prepare for a job interview at Sue Ross Recruitment Ltd
✨Showcase Your Leadership Skills
As an Administration Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have in coaching and mentoring, as this will demonstrate your ability to support your team's development.
✨Understand Operational Performance Metrics
Familiarise yourself with key performance indicators relevant to administrative functions. Be ready to discuss how you would monitor and improve these metrics. Showing that you can analyse performance data and implement changes will impress your interviewers.
✨Demonstrate Change Management Experience
Since the role involves leading change initiatives, prepare to share specific examples of how you've successfully implemented changes in previous roles. Discuss the challenges you faced and how you overcame them, as well as the positive outcomes of those changes.
✨Build Rapport with Stakeholders
The role requires strong relationship-building skills. Think about how you can demonstrate your ability to liaise effectively with various stakeholders. Prepare examples of how you've maintained professional relationships in the past, especially in a legal or professional services context.
