Receptionist/Administrator in Wembley

Sudbury Surgery is looking for two confidential and cheerful additional members of staff to join our reception/administration team. There are two part-time positions available.

Main duties of the job:

• As a Receptionist/Administrator, you will be required to undertake various administrative duties which contribute to the day-to-day running of the practice.
• You will be required to offer general assistance either in person or over the telephone to the practice team, patients, and visitors to the practice.

About us:

Sudbury Surgery is a traditional general practice. We offer a supportive working environment, NHS pension and are looking for someone with dedication and enthusiasm to join our friendly reception/administration team.

Job responsibilities:

• Receive and direct patients courteously and efficiently so that they can access the appropriate service or healthcare professional.
• Undertake various administrative duties which contribute to the smooth running of the Practice, including provision of secretarial and clerical support to clinical and other administrative staff.
• Ensure communication to and from patients, other members of the primary health care team and external agencies is processed accurately and within the necessary timescales.
• Opening and closing of practice premises in accordance with practice security protocols.
• Processing personal and telephone requests for appointments, visits and telephone consultations.
• Processing and distributing incoming and outgoing mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Clearing and re-stocking consulting rooms as required.
• Providing clerical assistance in the form of word/data processing, filing, photocopying and scanning.
• Ordering, re-ordering and monitoring stationery and other supplies.
• Dealing with clinical waste.
• Providing refreshments for staff and visitors as required, and assisting in keeping the kitchen area clean and tidy.
• Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter.

Person Specification:

• Experience of working in a reception environment.
• Experience of dealing with the public/patients.
• Experience of answering telephone calls in a high call volume.
• Experience of Emis.

• Good General Secondary Education.
• Awareness of data security requirements.
• Understanding, acceptance and adherence to the need for strict confidentiality.
• Knowledge of Emis and Docman systems.

• Verbal communication skills; ability to deal with people in person and on the telephone.
• Strong appreciation of customer service skills.
• Tact, diplomacy and discretion.
• Able to work proactively, multi-task and to use initiative.
• Able to work under pressure.

• Pleasant and articulate.
• Flexible approach to undertaking a wide variety of tasks.
• Diplomatic, confidential, and discrete at all times.
• Self-motivated, confident and with a sense of humour.
• Team player.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.