Holly & Co in Twickenham is seeking a standout Customer Service Manager to lead the team, scale the operation, and drive best-in-class service during peak trading and beyond.
Reporting to the MD, you will own strategy, platform, and people, recruit and train seasonal staff, maintain a 24-hour first-reply SLA, and work with Dixa to optimise routing, automation, and CSAT across email and live chat.
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