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For Companies At a Glance
- Tasks: Lead a high-performing customer service team in a dynamic luxury sector.
- Company: Join a high-growth start-up backed by a global logistics leader.
- Benefits: Career growth opportunities, flexible working model, and professional development.
- Why this job: Make a real impact while shaping a flagship operation from the ground up.
- Qualifications: Experience in managing teams in logistics or retail; strong MS Office skills.
- Other info: Enjoy autonomy in a start-up environment with world-class support.
The predicted salary is between 36000 - 60000 £ per year.
Contract: Full Time
Location: Coventry (Office based, initially with a move to hybrid long term)
Working Pattern: Monday–Friday (09:00–17:00)
Overview
Are you ready to lead a centre of excellence for the luxury sector? We are looking for a people-focused leader to shape a flagship operation from the ground up. Our customer operates at the intersection of global logistics expertise and start-up agility. Based at their flagship Coventry site they provide bespoke aftersales and fulfilment for high-growth, prestige brands. This role is about more than just management; it is about building a sustainable, high-performing culture in a dynamic environment. We are looking for a 21st Century Leader - someone who is inclusive, adaptable, and motivated to leave a legacy. You will have direct exposure to senior leadership and the opportunity to make a tangible impact on a high-profile operation.
The Role
- Impactful Leadership: You will enjoy the autonomy of a start-up environment, supported by the world-class infrastructure of a market leader!
- Luxury Standards: Our clients occupy the high-growth luxury space. You will lead your team to ensure every customer interaction reflects that prestige, maintaining a goal of 90%+ customer satisfaction (CSAT).
- A Flexible Future: This role requires a consistent on-site presence during the initial transition phase. Once operational stability is achieved, you will lead the shift towards a flexible hybrid model.
Your Contribution
- Empowering Others: You will lead the full employee lifecycle, from inclusive recruitment and onboarding to continuous coaching and professional development.
- Insightful Analysis: You will use data to tell a story. Using Excel and CRM tools, you will identify contact trends, prepare operational reports, and share strategic recommendations with the senior team.
- Collaborative Problem Solving: Act as the vital link between the customer and the warehouse, working closely with fulfilment teams to resolve complex queries and improve processes.
The Ideal Person for the Customer Service Manager will:
- Have led managed teams before in a Logistics, Retail, or product-led Customer Service environment to ensure you have a basic understanding of the supply chain. You may be an established Manager or an emerging talent who is restricted by growth in your current role.
- Be proficient with MS Office (Teams, Excel, Outlook) and comfortable using multi-channel ticketing systems (the team also uses an AI Chat Bot).
- Ideally be available on a 4 week notice period or less, as this is an urgent role!
Why Apply?
Professional Visibility: Significant opportunities for career growth within a global organisation.
Our Process
Apply Now: If you have seen a vacancy you are interested in fill in the form below and attach your CV, we will be in contact with you shortly.
Customer Service Manager (High Growth Start Up, Inside a Large Global) in Coventry employer: Sudale Search & Select
Contact Detail:
Sudale Search & Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager (High Growth Start Up, Inside a Large Global) in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the company you're eyeing. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just a fit for the role, but also for their team. We want to see your passion for luxury service shine through!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've empowered teams and solved problems. We love hearing about real experiences that demonstrate your skills and adaptability.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can leave a lasting impression. It shows you’re genuinely interested and keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Manager (High Growth Start Up, Inside a Large Global) in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Service Manager role. Highlight your leadership experience in logistics or retail, and don’t forget to mention any data analysis skills you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team in a high-growth environment. Share specific examples of how you've empowered others and improved customer satisfaction in previous roles.
Showcase Your Data Skills: Since data analysis is key for this role, be sure to mention your proficiency with Excel and CRM tools. If you’ve used data to drive decisions or improve processes, we want to hear about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get in touch with you quickly. Don’t miss out on this opportunity to join a dynamic team!
How to prepare for a job interview at Sudale Search & Select
✨Know the Company Inside Out
Before your interview, dive deep into the company's values, mission, and recent achievements. Understanding their position in the luxury sector and how they operate at the intersection of global logistics and start-up agility will help you tailor your responses and show genuine interest.
✨Showcase Your Leadership Style
As a Customer Service Manager, you'll need to demonstrate your people-focused leadership approach. Prepare examples of how you've empowered teams, fostered inclusivity, and driven performance in previous roles. Highlighting your adaptability and motivation to leave a legacy will resonate well with the interviewers.
✨Be Data-Driven
Since the role involves insightful analysis, come prepared to discuss how you've used data in past positions. Bring examples of how you've identified trends, prepared reports, or made strategic recommendations based on data insights. This will showcase your analytical skills and ability to tell a story with numbers.
✨Prepare for Collaborative Problem Solving
Expect questions that assess your problem-solving abilities, especially in a collaborative environment. Think of scenarios where you've worked closely with teams to resolve complex queries or improve processes. Emphasising your experience in logistics or retail will further strengthen your case.
