At a Glance
- Tasks: Lead the transformation of Claims Services, simplifying customer journeys and ensuring compliance.
- Company: Major insurer focused on innovation and customer experience.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: On-site presence in Wakefield with a focus on data-driven delivery.
- Why this job: Drive meaningful change in customer experience and lead a talented team.
- Qualifications: Experience in claims services and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Sudale Search & Select is helping a major insurer transform its Claims Services operation in West Yorkshire. The role leads a high‑volume, regulated function aimed at simplifying complex journeys for customers while maintaining risk discipline and regulatory compliance.
The successful candidate will chair a cross‑functional leadership team, partner with Technology and Product, and drive a culture shift toward data‑driven, CX‑led delivery, including on‑site presence in Wakefield.
Chief Claims Services & CX Transformation Lead employer: Sudale Search & Select
Our customer is an exceptional employer, offering a dynamic work environment in West Yorkshire where innovation meets compassion. With a strong focus on employee growth and a collaborative culture, they empower their team to simplify complex processes while ensuring a supportive atmosphere for both staff and customers. The comprehensive benefits package, including private health and a bonus structure, reflects their commitment to valuing and investing in their employees' well-being and professional development.
Contact Details:
Sudale Search & Select Recruitment Team
