Remote Customer Success Manager (UK) in Warrington

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today! Are you looking to join one of the fastest-growing analytics companies? Do you want to get deeply immersed with our growing list of customers? Are you ready to find new growth paths for the company? Do you want to “roll up your sleeves” when a customer needs help to drive an issue to resolution? We are looking for a qualified Customer Success Manager (CSM) to drive adoption and customer success within a growing portfolio of top-tier customer accounts. You will be asked to drive business value and successful outcomes by aligning the SuccessKPI product and services with the strategic business goals and needs of our customers. Job Location: Remote W ork , UK: Candidate must reside in the United Kingdom Why work for SuccessKPI: Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work Opportunity to work for a fast-growth global company in the rapidly growing analytics space Opportunity for career development and growth opportunities as we grow and scale Opportunity to build industry relationships and work alongside seasoned industry experts Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI! What You’ll Do: Understand how our customers want to use SuccessKPI and help make these aspirations a reality Be the customer companion on their journey through on-boarding, adoption and a lifetime of success. Collaborate across SuccessKPI departments and customize the response to the needs of our customers Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM. Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at SuccessKPI. Manage updates in our customer relationship management tools Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance and work closely with support on other needs Understand the concepts and importance of identifying growth areas in existing customer base Help build expansion opportunities – passive selling Travel as needed to support Customer meetings, trainings, or other company meetings