Senior IT Engineer

Overview

Senior IT Engineer – 3rd Line Support Hybrid from our central London office. Succession Wealth, part of the Aviva Group, is one of the UK’s leading independent financial planning and wealth management organisations. We’re dedicated to empowering people to take control of their financial future. Through personalised advice, long‑term relationships and a commitment to exceptional client service, we help individuals, families and businesses build confidence in their financial wellbeing. Our people are at the heart of this mission - working collaboratively, acting with integrity, and always putting clients first.

The role

We have a fantastic opportunity for a Senior IT Engineer to join our IT Support team. In this varied and fast-paced role, you will work as a key member of the team, responsible for a comprehensive range of third-line support and development activities related to IT and telephone communications. This includes day-to-day operational tasks such as user, infrastructure, and systems support, as well as participation in technical and business change projects.

Key responsibilities will include:

• Providing third-line support to troubleshoot complex end-user issues that cannot be resolved by the IT Helpdesk.
• Collaborating with our Managed Service Provider (MSP) to address Core Infrastructure issues promptly.
• Working in conjunction with the Head of IT Infrastructure to carry out new business activations processes and procedure from an IT perspective.
• Conducting any specific project work that is determined as a result of business requirement or core infrastructure changes.
• Adhering to ITIL framework within all operational activities to maintain our high-level security standards.

What you’ll bring

We are looking for a helpful, motivated and proactive individual with excellent communication and interpersonal skills and genuine passion for IT.

• Prior experience of providing 2nd or 3rd line IT support.
• Experience of working with cloud infrastructure.
• Experience of using remote control desktop applications.
• Experience of operating within an ITIL framework.
• Systems Admin experience of Win 7/8/10 and/or Office 365.
• Will ideally have knowledge of Azure AD, Automation, Shared scripting and Data warehouse management.
• Ability to work collaboratively with both technical and non-technical colleagues.
• Full driving licence and willingness for UK-wide travel as and when required.

What you can expect from us

A competitive salary, annual pay reviews and performance linked increases as well as a fantastic range of benefits including:

• 25 days Annual leave rapidly increasing with service, plus bank holidays and additional days for Christmas closure.
• Excellent company pension scheme with a generous employer contribution.
• Agile and family friendly working arrangements to allow for a great work/life balance.
• Company sick pay.
• Enhanced maternity, paternity and adoption pay.
• Up to 40% discount on Aviva Insurance & Investment products.
• £465 towards the purchase of home office equipment.
• Group Life Assurance Scheme: 8 x salary.
• Access to the Benefit Hub; discounts on shopping, dining out, holidays and lots more!
• A range of health benefits including eye care vouchers, flu vaccinations, Annual Health Screening, Digital GP, Mental health and Nutrition Sessions and Employee Assistance Programme.
• Voluntary flexible benefits platform including Private Medical Insurance, Medical Cash Plan, Dental Insurance, Critical Illness and Health Screening.
• Support with cost of professional exams/study days.
• Charity Days.
• Company Events.

Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work. In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice.