Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Client Resolution Team by managing cases and ensuring smooth workflows.
- Company: Join a dynamic team focused on client satisfaction and continuous improvement.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful outcomes.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Make a real difference in client experiences while enhancing your administrative skills.
- Qualifications: Experience in administration, strong organisational skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Client Resolution Team Administrator 12 Month Secondment – INTERNAL APPLICATIONS ONLY (Aligned to your current office location)
We currently have a fantastic opportunity for a secondment to our Client Resolution Team! As Client Resolution Team Administrator, you’ll provide essential support that enables complaints and redress cases to progress smoothly and accurately, helping the team deliver fair, timely and well‑governed outcomes for our clients. Your work underpins strong risk management, clear decision‑making and continuous improvement — all central to our long‑term success.
What You’ll Do
- Case & Workflow Support: Provide high‑quality administrative support to the Client Resolution team, helping cases move efficiently through the resolution process. Coordinate workloads, track progress and ensure documentation is complete, organised and ready for review.
- Documentation, Systems & Records: Prepare and maintain clear, accurate case files, bringing together relevant information, data and supporting materials. Keep systems, registers and records consistently up to date, ensuring information is reliable and accessible.
- Governance & Communication: Support approval processes by coordinating decision documentation and settlement authorisations in line with agreed frameworks. Complete notifications and information requests accurately and on time.
- Insight & Continuous Improvement: Provide management information when requested and contribute ideas that enhance processes and ways of working. Offer administrative support to the wider Risk & Compliance team as priorities evolve.
What You’ll Bring
- Solid experience in an administrative role, with confidence managing information, documentation and priorities.
- Strong organisational skills and attention to detail, balanced with a proactive, solutions‑focused mindset.
- Clear, professional communication skills, written and verbal, and the ability to work effectively with a range of stakeholders.
- Confidence using Microsoft Office (including Excel and PowerPoint) and a willingness to learn new systems quickly.
- A calm, considered approach when managing deadlines and competing demands.
- An alignment with our values: putting clients first, acting with integrity, collaborating as one team and thinking long term.
Client Resolution Team Admin - SECONDMENT in Birmingham employer: Successionwealth
Contact Detail:
Successionwealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Resolution Team Admin - SECONDMENT in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your colleagues and connections within the company. Let them know you're interested in the Client Resolution Team Admin role. A friendly chat can sometimes lead to insider tips or even a recommendation!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the team’s processes. Familiarise yourself with how complaints are handled and think about how you can contribute to improving these processes. Show us you’re ready to hit the ground running!
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and aligns with our internal application process.
We think you need these skills to ace Client Resolution Team Admin - SECONDMENT in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Client Resolution Team Administrator role. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Organisational Skills: Since this role requires strong organisational skills, give examples of how you've successfully managed workloads or kept documentation in order in previous roles. We want to see how you can help us keep things running smoothly!
Communicate Clearly: Your written communication is key! Make sure your application is clear and professional. Avoid jargon and keep it straightforward so we can easily see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity within the Client Resolution Team.
How to prepare for a job interview at Successionwealth
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Resolution Team Administrator. Familiarise yourself with the key tasks like case support, documentation management, and communication processes. This will help you demonstrate your knowledge and show how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised workloads and ensured accuracy in documentation, as these are crucial for the position.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. You might be asked to explain complex information or provide updates on case statuses, so being clear and professional is key. Consider doing mock interviews with a friend to refine your delivery.
✨Emphasise Continuous Improvement
The job description highlights the importance of continuous improvement. Think of specific instances where you contributed ideas that enhanced processes in your previous roles. Be prepared to share these examples to illustrate your proactive mindset and alignment with their values.