Localities Assistant in Chester

Are you someone who loves meeting people, bringing positive energy into the workplace, and keeping things running smoothly? We’re looking for a Localities Assistant to join our team in our Chester office. This role is a blend of front‑of‑house reception duties and essential administrative support, ensuring the smooth running of the office each day. This is a fantastic opportunity for someone who thrives in a busy, people‑focused environment and enjoys delivering outstanding service every single day.

What You’ll Be Doing

• No two days will be the same! You'll be the first point of contact for clients, visitors and colleagues, helping to create a seamless and professional experience.

Front‑of‑House Excellence

• Warmly meeting and greeting all clients and visitors as they arrive.
• Handling incoming calls and directing them to the right people with confidence and clarity.
• Supporting meeting room bookings and ensuring everything runs like clockwork.

Office Coordination

• Sorting and distributing post efficiently.
• Working with site reps to manage stationery and supply orders.
• Keeping telephone and email directories up to date and managing email distribution lists.
• Maintaining stock levels of core stationery items.

Data & Facilities Support

• Helping collate facilities management data (phones, utilities, invoices, consumables).
• Managing inventory lists for furniture and IT equipment across all sites.

Health & Safety Administration

• Maintaining key H&S records including training logs, accident reports and safety assessments.

What We’re Looking For

We’re seeking someone who brings warmth, professionalism and a passion for supporting others. Here’s what we think will help you thrive:

Essential Skills & Experience

• Previous experience in reception, front‑of‑house or customer service roles.
• Excellent call‑handling skills and confidence using Office 365.
• Strong written and spoken English skills.

Personal Qualities

• Calm, organised and steady in busy or demanding situations.
• A friendly, professional manner with brilliant interpersonal abilities.

Why You’ll Love Working With Us

You won’t just be a receptionist, you’ll be a central part of how our office operates. You’ll meet new people every day, build relationships across teams, and play a key role in creating an environment that feels welcoming, efficient and supportive. This is a role where your personality truly matters and where your contribution is genuinely valued.

What You Can Expect From Us

• A competitive basic salary, annual pay reviews and performance linked increases as well as a fantastic range of benefits including:
• 25 days Annual leave rapidly increasing with service, plus bank holidays and additional days for Christmas closure.
• Excellent company pension scheme with a generous employer contribution.
• Agile and family friendly working arrangements to allow for a great work/life balance.
• Company sick pay.
• Enhanced maternity, paternity and adoption pay.
• Up to 40% discount on Aviva Insurance & Investment products.
• £465 towards the purchase of home office equipment.
• Group Life Assurance Scheme: 8 x salary.
• Access to the Benefit Hub; discounts on shopping, dining out, holidays and lots more!
• A range of health benefits including eye care vouchers, flu vaccinations, Annual Health Screening, Digital GP, Mental health and Nutrition Sessions and Employee Assistance Programme.
• Voluntary flexible benefits platform including Private Medical Insurance, Medical Cash Plan, Dental Insurance, Critical Illness and Health Screening.
• Support with cost of professional exams /study days.
• Charity Days.
• Company Events.

Support in Achieving Your Career Goals

• Sponsorship for relevant professional exams and study leave.
• Access to funded apprenticeships in a range of topics, such as business administration, leadership & management, and accounting & finance.
• Access to Insights Discovery, a psychometric tool, which helps individuals and teams to connect better, overcome challenges & conflict resulting in high performing teams.
• Clear career pathways and endless internal job opportunities.
• Access to a huge range of free courses via our Learning Management system.

Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work. In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice.