Quality Complaints Coordinator

Vacancies Quality Complaints Coordinator (55804)

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

Quality Complaints Coordinator MPY – EMEA

Felling, UK

12 Month Fixed Term Contract

Gateshead, Stoneygate Lane, Felling MM2

We’ve been pioneering a world of possibilities to bring surfaces to life for over 200 years. Our world-class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. Active in more than 150 countries, we’re working to become the global industry leader. It’s what you’d expect from the most sustainable paints company.

About the role

We’re looking for a Quality Complaints Coordinator MPY – EMEA to join our team in Felling, UK. In this role, you’ll coordinate customer complaint handling across the Marine, Protective and Yacht business in EMEA, while supporting the rollout and continuous improvement of our Case Management Tool.

Working across Quality, Sales, Technical Service, R&D, Supply Chain, Production and IT, you’ll help improve complaint processes, strengthen data quality and support timely resolution and continuous improvement.

Key responsibilities

• Support and maintain the Case Management Tool across MPY EMEA




• Drive process consistency, adoption and data quality




• Coordinate customer complaints through to resolution




• Support root cause investigations and corrective actions




• Deliver training and guidance to users




• Analyse complaint trends and reporting data




• Collaborate with stakeholders to improve systems and processes

What we’re looking for

• Experience in coatings or a similar manufacturing environment




• Background in complaint handling, quality processes or case management systems




• Strong analytical and organisational skills




• Good working knowledge of Excel, Power BI, SharePoint and PowerPoint




• Ability to work effectively across teams and stakeholders




• Proactive and customer-focused approach




• Willingness to travel as required

What we offer

At AkzoNobel, we offer great personal development opportunities and a comprehensive benefits package including:

• 25 days holiday excluding bank holidays




• Company pension




• Life assurance




• Income protection




• Employee Assistance Programme




• Staff and product discounts




• Flexible benefits including Gymflex, retail card and dental cover

We’ve been inventing the future for more than two centuries and need people like you to be part of the team.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.